Quality Analyst

2 weeks ago

Pasig, Philippines Private Advertiser Full time

What are some of the perks once you become part of this awesome team? Fixed weekends off HMO within first month of employment Insurance coverage upon regularization Paid time off even during probationary period Fun onsite and virtual activities/events Open door policy with avenues to gather employee feedback Highly performance-driven work environment, encouraging promotions from within Various learning and personal/professional growth and development opportunities We are offering a hybrid work arrangement The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding: Minimum of 25mbps internet speed (actual bandwidth via speed test) higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift Dedicated space or room with good ventilation for the PC set-up. Table that can fit two 24" monitors and a chair, ideally positioned close to the outlet and internet modem Work from home location is within NCR. What's the general objective of the role? Auditing communications (calls, emails, and chats) between onshore member services representatives and their customers according to guidelines for compliance, security, accuracy, and tone. What are some of the responsibilities? Auditing call, email, chat records according to defined audit checklists Providing clear notes on any findings or deviations from the expected outcomes Meeting the expected number of audits on a daily, weekly, and/or monthly basis Providing complete and accurate audit results and related reports in a timely manner Providing status updates to client counterparts as needed What are the ideal requirements? Bachelor's degree or equivalent work experience 2+ years' experience in performing QA functions for calls, emails, and chats Prior experience using Genesys is an advantage Knowledge in US insurance industry is an advantage Strong English written and verbal communication skills #J-18808-Ljbffr

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