Hr Service Delivery Associate

HR Shared Services Associate

Taguig, National Capital Region ₱ Y AUMTREND PH INC

Posted today

Job Description

Key Responsibilities:

• Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.
• Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS ticketing system, ensuring all cases are handled efficiently, with clear documentation and timely follow-up.
• System Troubleshooting: Provide support for issues related to HR systems (e.g., HRIS, time-tracking software, payroll system) and assist employees with technical issues, such as login problems or system navigation.
• Policy & Benefits Guidance: Offer basic guidance on HR policies, benefits enrollment, leave of absence processes, and other employee programs. Ensure employees understand processes and are directed to the right resources.
• Employee Documentation Support: Assist with employee record management, including ensuring proper documentation for requests like benefits changes, status updates, and personal data updates.
• Communication: Regularly communicate with employees through phone, email, or chat to resolve queries. Maintain a positive and helpful demeanor while managing multiple inquiries in a timely manner.
• Escalation Management: Identify and escalate complex or unresolved issues to higher-level HR specialists or managers while maintaining a high level of professionalism and attention to detail.
• Reporting and Analytics: Track common issues and trends in helpdesk requests and generate reports to identify opportunities for process improvement. Provide feedback to HR teams on recurring issues and potential system or policy improvements.
• Knowledge Base Maintenance: Contribute to maintaining and updating the HR helpdesk knowledge base with FAQs, troubleshooting tips, and other helpful resources to empower employees and improve self-service options.
• Continuous Improvement: Suggest ways to enhance the overall employee experience and streamline helpdesk operations, providing a more efficient and effective service.

Qualifications:

• Education: At least completed 2 years in College with no back subjects. Associate's or Bachelor\'s degree in Human Resources, Business Administration, or related field preferred.
• Experience: 2-3 years of customer service, administrative, or HR experience, preferably in a helpdesk or shared services environment.
• Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with HRIS, helpdesk software, or time-tracking tools is a plus. Strong Communication: Excellent verbal and written communication skills, with a customer-focused approach to resolving inquiries.
• Problem-Solving Skills: Ability to assess situations quickly and provide efficient solutions, while ensuring a positive employee experience.
• Attention to Detail: Strong organizational skills and accuracy in handling employee data and inquiries.
• Multitasking: Ability to manage a high volume of inquiries and tickets, prioritizing tasks effectively.
• Confidentiality: A commitment to maintaining confidentiality and adhering to privacy regulations regarding employee information.

Working Conditions:

• Full-time position.
• Working Schedule: 9AM to 9PM Eastern Time (Graveyard or nightshift in the Philippines) Monday to Friday.
• Flexibility may be required during peak times. Shifting Schedule and Primarily office based

Job Type: Full-time

Pay: Up to Php35,000.00 per month

• Health insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current and Expected Salary:
• Birthdate:
• Notice Period

Education:

• Bachelor\'s (Preferred)

HR Shared Services Associate (Continuation)

Taguig, National Capital Region ₱55000 Y AUMTREND PH INC

Posted today

Job Description

Key Responsibilities:

• Employee Support: Same as above for inquiries, policies, benefits, payroll.

Qualifications

• Education: At least completed 2 years in College with no back subjects. Associate\'s or Bachelor\'s degree preferred.
• Experience: 1-3 years in customer service or HR.

Working Conditions:

• Full-time
• Schedule: 9AM to 9PM ET, Monday to Friday
• Office based

Pay: Up to Php55,000.00 per month

HR Shared Services Specialist

Taguig, National Capital Region ₱ Y AUMTREND PH INC

Posted today

Job Description

We are looking for an Offshore HR Shared Services Specialist to join our team. Responsibilities include:

• Employee Support
• Ticket Management
• System Troubleshooting
• Policy & Benefits Guidance
• Employee Documentation Support
• Communication
• Reporting and Analytics
• Knowledge Base Maintenance

Requirements:

• At least 1 year of experience in Offshore HR Shared Services
• Experience in offshore HR facets is a plus
• Excellent written and verbal communication
• Attention to detail; proficient with Microsoft Office; familiar with HRIS

Working Conditions:

• Full-time
• Schedule: 9AM to 9PM ET
• Office based

Job Type: Full-time

Pay: Up to Php55,000.00 per month

• Health insurance

Ability to commute/relocate:

• Taguig: Relocate preferred

Application Question(s):

• Current and Expected Salary
• Notice Period

HR Shared Services Director

Taguig, National Capital Region ₱n/a Y AUMTREND PH INC

Posted today

Job Description

This role ensures that service level agreements are met and acts as the primary connection between stakeholders and service delivery teams.

Responsibilities:

• Data-driven improvements for operations
• Day-to-day operations of GBC HR service delivery teams
• Retention and engagement initiatives
• Talent management initiatives
• Liaise with US stakeholders

Qualifications

• 5+ years in a shared service environment
• Strong leadership and communication

HR Shared Services Specialist (Makati)

Makati City, National Capital Region ₱ Y AUMTREND PH INC

Posted today

Job Description

Responsibilities:

• Global employee relations and data management
• HR programs and policies administration

Requirements:

• 1+ year offshore HR Shared Services
• Excellent communication

Working Conditions:

• Full-time
• 9AM-9PM ET
• Office based

Pay: Php35,000 per month

• Health insurance

Location:

• Makati

Application Questions

• Notice Period
• Salary

HR Shared Services Director

Posted today

Human Resources

Posted today

Job Description

Main Functions:

Learns how to work as part of the Human Resources and Admin team

Develop and maintain HR Compliance.

Assist in implementing HR policies and procedures

Coordinate all recruitment activities. Assists in pre-Employment Processes and job postings on various websites. Schedule and coordinate shortlisted applicants for interview

Filing and other office support for HR & Admin Department

Ensure completion of assigned tasks by deadline

Take on additional tasks to learn HR processes

Pursue Learning and Development

Job Type: Full-time

Pay: From Php5,000.00 per month

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