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GSC - Associate - Screening Utility Ops - GLOBAL QUALITY ASSURANCE

4 weeks ago

Quezon City, Philippines HSBC Full time

Overview

In line with our ambition to be the world's leading international bank, HSBC has committed to develop the highest or most effective standards for Financial Crime Compliance and deploy them globally on a consistent basis. The Global Sanctions Policy mandates that all customers are screened at on-boarding and periodic intervals, following changes to customer information and when the Official Lists and other applicable Local Lists are updated. Automated or manual screening is conducted using HSBC’s mandated automated customer screening solution which generates alerts for investigation, verification, and follow-up as necessary.

The Opportunity

The job holder will work on alert processing, participate in coordinated discussions with line management, business partners for updates and guidance regarding process flow, and procedures and regulatory issues and Manage preliminary investigation reports for the business area to meet established standards in the Service Level Agreement. The job holder will work at the capacity of an SME, hence working on complex queues like Referrals, L2 & L2A (make judgement based decisions), PEP (Politically Exposed Person), AML (Anti Money Laundering) /Exits, Sanctions, Fraud and other complex cross trained queues intra and inter NS and PS.

What you’ll do
  • Review and undertake full investigation of the alerts escalated from Level 1 and ensure the Potential / True Matches are closed as appropriate; False Positives are discounted as appropriate; RFIs are raised if client information is insufficient to take a decision unable to determine if the Alert is a PEP or not.
  • To ensure process productivity and quality targets are set, monitored, and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
  • MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
  • Investigations/decisions need to be completed within defined SLAs documented within the Global Procedures and as per the standards agreed in the process.
  • To perform ongoing monitoring and review of workflow and priorities are in accordance with procedures.
  • Adhere to the process requirements in accordance with established procedures and set standards and build on the knowledge of latest Sanctions & Anti Money laundering trends.
  • Common fraud / regulatory risk / errors / irregular escalations are identified and escalated in accordance with procedures in a timely manner.
  • Complete assigned tasks independently in the established timeframe as per the process benchmarks.
  • All data requirements (timesheets and process information) is accurately updated in a timely manner.
  • Establish and maintain effective relationship with all stakeholders and identify areas of service improvements.
  • Drive customer centric Quality initiatives and ensure timely effective resolution of escalated issues
Qualifications

What you will need to succeed in the role?

  • Flexibility to work in shifts (Including Night / Day)
  • Preferably experience in Sanctions Screening / Name Screening / AML Screening Process
  • Lateral thinker with an ability to interpret and solve complex issues.
  • With minimal training. Is self-motivated, pragmatic (sense of urgency is a must).
  • Ability to understand and manage risk.
  • Problem solvers, think outside of the box, think both strategically and tactically to make screening utility more business and customer centric
Additional skills
  • Need to build strong process knowledge covering all aspects of Sanctions Name Screening & Payments Screening so as to effectively handle escalations raised by the team.
  • Decision making under pressure, giving due consideration to quality, time scales and cost.
  • To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
  • To be aware of changes and updates in the process and compliance world which will impact performance and share the same with colleagues in time.
You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Application and conduct
  • All applicants must have successfully completed their probation period
  • All applicants must have met the Behaviour Gateway in the last performance appraisal
  • All applicants should have served at least 18 months in their current functional role and department company
  • All applicants should inform their respective line manager of their application
  • Application form should be submitted via CareerLink along with the current CV
  • All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
  • Have not been previously declined for the same post within the last 3 months on the date of submission of their application
  • Have not been on ANY form of Corrective Action within the last 6 months from the date of application

Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook: A. Very Serious Offense

"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following: c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual."

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