Quality Assurance

Overview

Angeles City, PH

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.
• Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
• Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
• Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
• Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
• Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
• Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
• Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
• Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
• Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Qualifications

• Associate Degree, Certification or Equivalent combination of Training and Experience
• Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.
• Strong understanding of quality management principles, methodologies, and tools
• Proficiency in quality assurance techniques, testing methodologies, and software testing tools.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.
• Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.
• Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.

Additional Requirements & Compliance

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

What You Can Expect & Compensation

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Regular workplace disinfection and safety measures
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Recognition and rewards programs

Work Environment & Diversity

This job operates in a professional office environment. The employer is committed to equal opportunity and a work environment free from discrimination. Reasonable accommodations may be provided to qualified applicants or employees with a disability in accordance with applicable laws and regulations.

Company Overview

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI specializes in business process outsourcing, staff augmentation, contact center customer services, IT services, and related offerings. The company has a history of growth and operates multiple facilities worldwide.

Note

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.

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