Insurance Service Practice Manager

Insurance Service Practice Manager Join to apply for the Insurance Service Practice Manager role at QBE Insurance . Primary Responsibilities Lead and deliver projects that drive process excellence, performance improvement, and positive customer experience within insurance services. Collaborate with operations and support teams to provide actionable insights and analysis, enhancing the quality and efficiency of our insurance services. Identify, analyze, and resolve systemic or recurring quality issues in partnership with business owners and operations towers. Establish and uphold best practice standards across insurance services, including Underwriting Support, Claims, Policy Servicing, and Renewals. Deliver strategic, value‑adding initiatives that strengthen our domain expertise and reputation in insurance services. Oversee delivery of results with a strong focus on compliance, risk management, and divisional regulatory controls, while aligning with customer satisfaction metrics and quality assurance standards. Required Education Bachelor's Degree or equivalent combination of education and work experience. Required Experience 7 years relevant experience. Preferred Competencies & Skills Effective stakeholder management Negotiation & influencing skills Positive leadership by example Excellent project management skills Excellent interpersonal skills, to appropriately represent QBE internally and externally at a senior level Ability to persuade and motivate third parties and potential stakeholders Ability to research market information and develop risk management documents/models Strong data analysis skills and use for decision making Strong attention to detail Ability to work in a fast‑paced environment and remain calm under pressure Passionate about quality Preferred Experience Understanding of general insurance business and processes, operations management, quality assurance, etc. Ability to establish robust performance measurement structure. Highly developed critical thinking and analytical skills Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent interpersonal skills and a collaborative management style Adequate project management and risk controls knowledge and understanding Significant working knowledge of relevant standards and regulatory and statutory requirements applicable to the business area. Skills Business Case Development, Communication, Critical Thinking, Customer Insights, Intentional collaboration, Managing performance, Problem Solving, Research Analysis, Risk Management, Sound Judgment, Stakeholder Management, Strategic Business Development, Strategic Management, Strategic Planning, Waterfall Model QBE Cultural DNA We are customer‑focused We are technical experts We are inclusive We are fast‑paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. How to Apply To submit your application, click “Apply” and follow the step‑by‑step process. #J-18808-Ljbffr