Quality Analyst

2 weeks ago

Angeles, Philippines Sutherland Full time

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their business, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description The Lead - Customer Experience | Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Lead - Customer Experience key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above critical goals. Responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. Additionally, the Lead – Customer Experience shall: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Qualifications Our most successful candidates should have: Bachelor’s degree Experience with process documentation Be able to work in MS Office Have advanced-level knowledge of Excel Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

  • Quality Assurance Analyst

    2 weeks ago

    Angeles, Philippines Muktarion Academy Full time

    We’re Hiring | Quality Assurance Analyst I Are you passionate about ensuring top-quality service delivery in a BPO environment? We’re looking for a Quality Assurance Analyst I to join our growing team! Qualifications: Strong helpdesk background with both hardware and software troubleshooting experience ️ Familiar with operating systems troubleshooting...

  • Quality Assurance Analyst

    6 days ago

    Angeles, Philippines Muktarion Full time

    Job Title: Quality Assurance Analyst I Salary: 30,000 - 35,000 (Maximum Offer) Work Location/Setup: Clark, Pampanga Availability: As Soon As Possible Qualifications A background in helpdesk services, including experience in hardware and software troubleshooting, is required. Proficiency in troubleshooting operating systems is necessary. Familiarity with...

  • Quality Analyst

    3 weeks ago

    Angeles, Philippines TaskUs Full time

    Overview TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The company supports clients across sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has contributed to...

  • Quality Analyst

    2 weeks ago

    Angeles, Philippines Connext Full time

    Join Our Team as a Quality Analyst and work onsite in Angeles City, Pampanga! At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world‑class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting,...

  • Quality Analyst

    4 days ago

    Angeles, Philippines TaskUs Full time

    .Quality Analyst page is loaded## Quality Analystlocations: Angeles, Pampanga, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2510\_14566****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect...

  • Quality Analyst

    7 days ago

    Angeles, Philippines Sutherland Full time

    Company Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

  • Quality Analyst

    6 days ago

    Angeles, Philippines Connext Full time

    Join Our Team as a Quality Analyst and work Onsite in Angeles City, Pampanga! At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Quality Analyst

    1 week ago

    Angeles City, Central Luzon, Philippines TaskUs Full time ₱250,000 - ₱500,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Angeles, Philippines Quantrics Enterprises Inc. Full time

    Senior Quality Assurance Analyst (Work From Home) Join to apply for the Senior Quality Assurance Analyst (Work From Home) role at Quantrics Enterprises Inc. Senior Quality Assurance Analyst (Work From Home) Join to apply for the Senior Quality Assurance Analyst (Work From Home) role at Quantrics Enterprises Inc. Get AI-powered advice on this job and more...

  • Quality Analyst

    2 weeks ago

    Angeles, Philippines Sutherland Full time

    Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...