Loan Officer

3 weeks ago

Manila, Philippines Questronix Corporation Full time

Loan Officer – Level 1/2 Support We are seeking a detail-oriented and client-focused Loan Officer to provide Level 1 (L1) and Level 2 (L2) support for our loan servicing platform. This role requires a strong understanding of loan processes and computations, excellent analytical skills, and the ability to coordinate effectively with internal teams and our principal partners. The Loan Officer will play a critical role in ensuring timely issue resolution and compliance with Service Level Agreements (SLAs). Key Responsibilities Provide L1 and L2 technical and functional support to clients regarding loan systems, processes, and related inquiries. Monitor and analyze support tickets, troubleshoot issues, and deliver prompt resolutions or elevate appropriately. Ensure all client issues are resolved within defined SLAs and maintain high customer satisfaction. Demonstrate strong knowledge in loan lifecycle processes, including origination, disbursement, repayment, and computation of interest and fees. Coordinate closely with principal partners and internal stakeholders for issue resolution, process updates, and system enhancements. Identify recurring issues and contribute to root‑cause analysis and long‑term solutions. Document solutions, contribute to knowledge base articles, and share best practices within the team. Support internal process improvements and system optimization initiatives related to loan servicing. Qualifications Bachelor’s degree in Finance, Business, Information Systems, or related field. 2+ years of experience in loan processing, client support, or financial systems operations. Solid understanding of loan products, interest computation methods, and repayment structures. Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and SLA management. Strong analytical, communication, and customer service skills. Ability to work collaboratively in a fast‑paced, client‑focused environment. Familiarity with financial software platforms or loan management systems is a plus. Preferred Skills Experience supporting banking or fintech products. Basic SQL or reporting skills. Knowledge of regulatory compliance in lending (e.g., consumer loans, SME loans). Minimum Qualifications Strong analytical and planning skills. Good communication and presentation skills. Excellent problem‑solving skills. Experience supporting banking or fintech products. Basic SQL or reporting skills. Knowledge of regulatory compliance in lending (e.g., consumer loans, SME loans). Employment Type Full‑time Seniority Level Associate Location Pasay, National Capital Region, Philippines #J-18808-Ljbffr

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