Senior Benefits Analyst

17 hours ago

Makati, Philippines Cloudstaff Full time

Cloudstaff Makati, National Capital Region, Philippines Join to apply for the Senior Benefits Analyst role at Cloudstaff. Role Overview We are currently on the lookout for a Senior Benefits Analyst to join our team at Cloudstaff, the #1 workplace everywhere. Think you qualify for the role? Attach a 1–2 minute video introduction and your updated CV to become a priority applicant. Position Details Work Arrangement: Work from Office Location: Philippines - Makati Schedule: Night shift Key Responsibilities Provide subject matter expertise on payroll audits for benefit deductions and manage corrections to ensure accurate processing. Provide call monitoring, mentoring, training, and support for benefit team members and analysts. Spearhead benefits-related projects as a subject matter expert, including online enrollment, ACA, and data imports/exports. Configure and maintain electronic benefits enrollment platforms, including creating and administering plans, rates, contributions, and 401(k). Manage data file feeds and integrations with carriers and third parties and troubleshoot system errors or data discrepancies. Monitor and maintain ACA compliance reporting, including 1095C form generation and IRS E‑filing. Provide phone support, serving as an escalation point for complex benefit inquiries. Prepare custom reports for management, vendors, and clients. Qualifications & Requirements Proven ability to work in a customer‑focused environment with excellent collaboration and interpersonal skills. Strong background in critical thinking, problem‑solving, and troubleshooting system issues. Excellent written and verbal communication skills, with a strong attention to detail and high level of organization. Intermediate to advanced skills in the Microsoft Office Suite, including Excel, Word, PowerPoint, and Access. Skilled user of PrismHR, with advanced abilities in benefit administration, enrollment, Informer, data management, and billing reconciliations. Solid understanding of benefits administration regulations and laws, and proficiency in creating and interpreting reports and spreadsheets. 5+ years of experience in US benefits administration or HRIS systems. Serves as the Senior Benefits Analyst and primary contact for escalating Prism tickets. Subject Matter Expert (SME) on Prism setups, including master plans, billing, GL and codes. Manages Online Portal configuration and troubleshoots related issues. Sets up and troubleshoots Master BlueStar 401(k) master plans and data feeds. Prepares all plan renewal information for open enrollment and handles specialty client reports. Seniority Level Executive Employment Type Full‑time Job Function Human Resources, Administrative, and Legal Industries Outsourcing and Offshoring Consulting and Telephone Call Centers #J-18808-Ljbffr

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