Principal HR Business Partner

Principal HR Business Partner (Bangkok-based, Relocation Provided) Agoda is seeking a Principal HR Business Partner to support the Commercial and Customer Experience groups. The HRBP will serve as a proactive and insightful business partner to Agoda’s Customer Experience Group organizations and, for the Commercial function, as a strategic partner to Agoda’s Supply and Strategic Partnerships teams. The role focuses on driving people strategies, supporting organizational effectiveness, and enabling leadership and talent development in alignment with Agoda’s business objectives. The HRBP will work closely with business leaders, People team Centers of Excellence (COEs), and other HRBPs to deliver on people priorities and support Agoda’s evolving business needs. What you’ll get to do Closely partner with (senior) managers, embedding within the business units to deeply understand the business and organizational strategy, culture, talent landscape, and other people aspects. Define, shape, and deliver a compelling People Roadmap which will enable high-impact People programs and solutions that address both company-wide priorities and the unique needs of Agoda’s Tech and Product departments, ensuring efficiency and consistency at scale. Move beyond transactions by anticipating business needs and implementing proactive, scalable, future-proof HR solutions that drive long-term value. Use data and insights to inform decision-making, track and measure the impact of people initiatives, and provide stakeholders with actionable intelligence (e.g., exit insights, retention strategy, engagement data, performance management patterns). Serve as a change agent, supporting organizational transformation and continuous improvement efforts. Lead talent identification, retention, and development, talent reviews, and succession planning to build a strong leadership bench and a future-ready workforce. Drive strategic workforce planning, organizational design, and change management to ensure Agoda remains agile, competitive, and ready for the future. Serve as the connector and coach across our People (HR) team, build capability beyond own team, establishing and refining a clear operating model that enables seamless collaboration and execution. What you’ll Need to Succeed Bachelor’s Degree in Human Resources or a related field is required. A minimum of 8 to 10 years experience in HR Business Partnering roles. Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment. Ability to flex between company-wide strategy and tailored solutions for specific business groups, with a strong business partnership mindset. Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams. Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design. Experience with workforce planning, organizational agility, and leading change initiatives. Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels. Ability to cope well with ambiguity and change. Willingness to get hands-on and tackle operational HR tasks as needed, especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results. Fluency in written and spoken English, with strong communication skills to effectively convey complex information. It’s Great if you Have Curiosity, ready to challenge current practices and perspectives. Experience defining and implementing People charters, frameworks, or operating models that elevate the employee experience and organizational effectiveness. Great sense of ownership and reliability. Multicultural or International Experience. Humility, flexibility, good interpersonal skills. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr