Collection Team Lead

1 week ago


Mandaluyong, Philippines Atome Full time

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time Job Description TL ensures proper deployment, monitors daily performance, provides coaching, and handles real-time escalations to maintain service levels during staffing gaps or high-volume days. Onboard and train new hires; ensure team is updated on procedures Collaborate with management to set goals and develop strategies Monitor team performance; provide feedback and coaching Communicate company goals and important updates to the team Identify and resolve team issues and conflicts promptly Foster a positive, motivating, and collaborative work environment Manage resources to support team success Ensure compliance with company policies and industry regulations Coordinate with other departments for smooth operations and shared goals At least 2 years of experience in collections or call center leadership Strong planning, organizational, and team management skills Excellent communication, coaching, and problem-solving abilities Flexible with schedule and can work weekends/holidays if needed Proficient in MS Office and collection systems Working Location Rockwell Business Center Tower 2. Rockwell Business Center, Pasig, Metro Manila, Philippines If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr



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