Call Center Agent

3 days ago

Clark, Philippines J-K Network Full time

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Call Center Agent Industry: BPO Company Salary: Php20,000 – Php30,000 Location: Clark Pampanga Schedule: Shifting Schedule Work Set up: Work on site Benefits: ✨ Government mandated Benefits ✨ HMO ✨ 13th month pay ✨ Sick Leave Credits ✨ Vacation Leave Credits Job Requirements: ✨ Bachelor’s Degree Holder ✨Open for fresh graduates and Undergraduates ✨At least 1 year of work experience as Customer Service Representative in BPO industry ✨ Willing to work on site ✨Amenable to work at shifting schedule Job Responsibilities: ✨ Handle inbound and outbound calls, messages, and emails, ensuring clear and timely communication. ✨ Assist customers with product and service inquiries in a professional and efficient manner. ✨ Develop and maintain strong relationships with customers and clients to support long-term loyalty. ✨ Manage and resolve escalated issues by coordinating with internal teams. ✨ Maintain high customer satisfaction by delivering exceptional support and service at all times. Recruitment Process: Online and Face to Face ✨ Initial interview ✨ Final interview

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