Content Writer l Hybrid l Taguig

5 days ago


Taguig, Philippines Cognizant Full time
Overview

Cognizant Taguig, National Capital Region, Philippines

Responsibilities
  • Produce high-quality documentation : Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses.
  • Collaborate with stakeholders : Partner with internal teams to identify documentation needs, ensure accuracy, and improve the user experience.
  • Deliver content under tight deadlines while minimizing the need for revisions.
  • Tailor content to different audiences : including technical teams, marketing personnel, and end-users.
  • Process content requests : Efficiently manage briefs, define deliverables, and provide accurate effort estimations.
Qualifications
  • Bachelor's Degree or at least 2 years completed in college
  • Ability to grasp technical concepts and translate them into clear, concise language
  • Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing
  • Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
  • Amenable to work in a Hybrid setup, in Uptown Mall Tower 1, BGC; night shift
  • Start ASAP
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Writing/Editing, and Administrative
Industries
  • Outsourcing and Offshoring; Consulting and Business Consulting and Services
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