Workforce Capacity Planner l Onsite l Taguig

5 days ago

Taguig, Philippines Cognizant Full time
Workforce Capacity Planner l Onsite l Taguig

Cognizant Taguig, National Capital Region, Philippines

Workforce Capacity Planner l Onsite l Taguig

Cognizant Taguig, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

  • Preferably 8 years' experience in the Business Process Outsourcing industry
  • Minimum 6 years' experience in the field of Workforce Management
  • Minimum 3 years in a WFM Capacity Planner role
  • Minimum 6 years' experience with WFM platforms (e.g., NICE IEX, Verint, Genesys, ASPECT eWFM)
  • Diploma/bachelor's degree preferably in the field of Economics, Applied Mathematics, Statistics, Engineering, and Business/Finance related field
  • Proficient with MS Office Suites and Google Office Applications
  • Proficient with Workforce Management Processes, Process Implementation, and WFM Audit
  • Proficiency in Excel, Sheets, or BI tools (e.g., Power BI, Tableau) to generate and interpret reports.
  • Clear communicator who can present complex data to non-technical stakeholders
  • Ability to analyse historical data and predict future hiring or staffing needs
  • Amenable to work in Science Hub Tower 2 Mckinley Hills, Taguig
  • Can Start ASAP

Job Summary:

The Workforce Management (WFM) Capacity Planner is responsible for the creation and execution of short-term and long-term capacity plans and transaction volume forecasts to ensure optimal staffing and resource requirement allocation. The role involves building and analysing historical trends, identifying seasonal factors which can and may affect the forecast and the capacity plan, identifying and applying the correct forecasting methodologies, building staff capacity plans, and related analytics to meet service-level agreements (SLAs), hiring targets, and business goals. The position is data-driven, process-oriented, and experienced in optimizing operations in a fast-paced environment.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative, Management, and Customer Service
  • Industries Business Consulting and Services and Outsourcing and Offshoring Consulting

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