Chatbot Analyst

3 weeks ago


Manila, Philippines Monee Full time

Chatbot Analyst - Operations Support, SeaBank

Monee Manila, National Capital Region, Philippines

Overview

Role: Chatbot Analyst - Operations Support at SeaBank (Monee). Responsibilities and qualifications as below.

Responsibilities
  • Develop and implement strategies to enhance the chatbot user experience.
  • Conduct comprehensive quantitative and qualitative analyses of user behavior and experience.
  • Execute UATs and live testing to identify and eliminate inefficiencies.
  • Collaborate with stakeholders to understand policy and process dependencies while managing potential risks.
  • Deliver regular progress reports on a daily, weekly, and monthly basis.
  • Execute the daily tagging process for the chatbot.
  • Validate the accuracy of daily tagging for the chatbot.
  • Conduct regular scrubbing of chatbot interactions.
  • Provide recommendations for improving the Intent List, FAQs, and articles based on tagging and scrubbing insights.
  • Analyze weekly performance metrics to drive chatbot enhancements.
  • Enhance the overall chatbot experience.
  • Maintain and update the Intent List on the Landing Page.
Requirements
  • Bachelor's Degree / 4-Year Course Graduate
  • At least 1 - 2 years of work experience in Chatbot / UAT Testing
  • Skilled in reports analysis
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology

Note: This description retains the essential job information and removes boilerplate and duplicate content while conforming to allowed HTML tags.

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