Medical Billing Specialist | Accounts Receivable
12 hours ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles & responsibilities:- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
- Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
- Confirm and update patient demographic and insurance information to ensure accurate billing.
- Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
- Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues.
- Maintain accurate records on customer interactions, transactions, feedback, etc.
- At least 1 year BPO experience handling US Healthcare accounts.
- Good working knowledge of US Healthcare, Claim Denial / Rejections.
- Excellent written and verbal English communication skills.
- Knowledge of Revenue Cycle Management/Accounts Receivable is a PLUS.
- Amenable to work ONSITE in Makati.
- Willing to work night shifts.
- Competitive salary and benefits.
- Health Insurance with free dependents*
- 10% night differential.
- Attendance Bonus.
- Paid time off.
- Convertible to cash leave credits.
- Performance Appraisal.
- Work-life balance.
- A focus on growing your career path with us.
- We encourage you to follow your passions and learn new skills.
- Strong culture and values-driven leadership.
- We create opportunities for you to learn and grow at any stage of your career.
- Continuous learning and innovation.
- We foster an inclusive environment where everyone thrives.
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Makati, Philippines ISTA Solutions Full timeMedical Billing Specialist | Accounts Receivable ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA...
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