L2 IT Manager

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From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

ROLE OVERVIEW

We are seeking a skilled and driven L2 IT Manager to lead and support the Enterprise Platform Infrastructure & Operations team in Cebu. This role is pivotal in ensuring the smooth operation, scalability, and resilience of our core IT services. You will be responsible for the end-to-end delivery of operations support, strategic oversight of platforms, and leadership of a technical team ensuring alignment with business goals.

Your responsibilities will span strategic planning, day-to-day operations, people leadership, stakeholder engagement, and cost control , contributing directly to the performance and maturity of IT services.

KEY RESPONSIBILITIES

Strategic Management

• Develop and contribute to the strategic roadmap for enterprise platforms, infrastructure, and operational capabilities.
• Align infrastructure and operations strategy with wider IT and business objectives.
• Identify opportunities for innovation and automation to improve service delivery and reduce risk.
• Support the evaluation and adoption of emerging technologies to drive platform resilience and scalability.

Operational Management

• Lead the team in supporting enterprise infrastructure platforms (on-premise and cloud).
• Ensure the availability, performance, and security of infrastructure and platforms.
• Oversee incident, problem, and change management processes in line with ITIL best practices.
• Own service improvement plans, root cause analysis, and performance monitoring across key systems.
• Work closely with other IT teams to ensure seamless end-to-end support.
• Maintain compliance with internal policies and external regulatory frameworks.

People Management

• Lead, coach, and develop a high-performing IT support team.
• Set clear performance goals, conduct regular 1:1s, and manage appraisals and development plans.
• Foster a culture of ownership, collaboration, and continuous improvement.
• Identify and close skills gaps through mentoring and targeted training initiatives.

Relationship Management

• Act as a key point of contact for internal stakeholders, business units, and IT leadership.
• Build strong relationships with vendors, partners, and service providers to ensure quality delivery.
• Manage escalations effectively and ensure clear, timely communication with all stakeholders.
• Collaborate with project teams to ensure smooth transition of new services into operations.

Cost Management

• Monitor and manage budgets related to infrastructure services, support contracts, and licensing.
• Identify cost-saving opportunities without compromising service quality or risk posture.
• Ensure effective vendor and asset management to optimize operational spend.
• Support procurement and contract negotiations related to platforms and infrastructure services.

QUALIFICATIONS & EXPERIENCE

Required:

• Proven experience managing IT Infrastructure/Operations teams or similar capacity.
• Strong understanding of enterprise platform technologies – including Windows/Linux servers, cloud (Azure/AWS), virtualization, networking, storage, and backup.
• Solid experience with ITIL-based service delivery and support models.
• Demonstrated leadership in managing cross-functional technical teams.
• Experience managing vendors, budgets, and contracts.

Preferred:

• ITIL v3/v4 Certification.
• Relevant technical certifications (e.g., Microsoft, Cisco, AWS, Azure).
• Experience with automation and monitoring tools (e.g., Ansible, SCCM, SolarWinds, SCOM, etc.).
• Knowledge of security frameworks and operational risk management.

KEY COMPETENCIES

• Strong leadership and decision-making skills
• Excellent communication and stakeholder management
• Analytical mindset with a focus on problem-solving and service improvement
• Ability to work under pressure and manage competing priorities
• Strategic thinker with operational execution capability

How to Apply ?

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