Technical Support

2 weeks ago

Antipolo, Philippines Movate Technologies Services Limited Full time

Job Title – Technical Support
Location: EGBC, Antipolo
Key Responsibilities
• Troubleshoot and Resolve Microsoft Consumer web support tickets/requests related to Microsoft Surface and OneDrive.
• Log , prioritize, and track incidents and service requests using the designated ticketing system.
• Assist users with common tasks and functionalities within the supported applications.
• Escalate unresolved or complex issues to the L2 Support team (Senior IT Executive) with detailed information.
• Contribute to the Knowledgebase by documenting common issues and solutions.
• Support the Handover-Takeover (HOTO) process by learning application functionalities and support procedures.


Microsoft Surface Support:
• Diagnose and resolve hardware/software issues (e.g., touchscreens, batteries, OS errors, driver conflicts).
• Guide users through repairs, warranty claims, or replacements.
• Troubleshoot peripheral connectivity (Surface Pens, Docks, displays).
• Provide remote support using advanced tools for real-time issue resolution.


OneDrive Support:
• Address sync errors, file access, sharing permissions, and storage management.
• Assist with account setup, migration, and integration with Microsoft 365 apps.
• Resolve security concerns (authentication, data recovery, backup strategies).
• Educate users on features like version history and collaboration tools.


Required Qualifications
• Education: Any Graduation, preferably in Computer Science or a related field.
• Experience: 1-5 Years of relevant experience in supporting Microsoft Surface / OneDrive.
Desired Skills & Competencies
• Soft Skills: Excellent written communication and customer service skills; Strong problem-solving and troubleshooting abilities; Ability to follow instructions and documented procedures. Should be a Quick Learner.
• Other: Attention to detail, Team player.
Working Conditions
• Hours: Rotational Shift

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