Call Center QA Manager

*Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...

Position SummaryThe Call Center Supervisor will be directly responsible for overseeing day-to-day call center operations, with a specific emphasis on revamping and driving the Quality Assurance (QA) program. This role requires a hands-on leader who will serve as a Subject Matter Expert (SME), conduct and track QA audits, provide consistent coaching, and...

Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. Act as backup for the QA Manager for Business Continuity purposes. Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. Support and facilitate Triad...

Call Center Quality Analyst - (Cebu) | Onsite About the job Call Center Quality Analyst - (Cebu) | Onsite Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO...

About the job QA Manager (Cebu)Schedule: Shifting ScheduleResponsibilities:Manage a team of 15-20 quality analysts.Monitor agents for compliance with established processes, policies and guidelines.Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.Analyze information and utilize to build...

No BPO Experience? No WorriesWe're Hiring – Start ASAPKickstart a stable career in the BPO industry and get hired on the spotLocation: IT Park, CebuSalary: Up to ₱25,000/month + incentives & benefitsWhy You'll Love It:Beginner-friendly opportunitiesQuick & hassle-free applicationFun, supportive work environmentImmediate start...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

JOB SUMMARY:The Call Center Team Lead shall oversee the section in ensuring the efficiency of the Customer Success Specialists in handling all social media inquiries, and telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows.JOB DESCRIPTION:Spearheaded the telemarketing function of the Call Center Section in...

Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...

Overview Call center representatives work directly with customers. As a call center representative, you provide information about products or services, and you assist customers with resolving any complaints they may have. In addition, you calculate charges, process payments and issue refunds. Job Details Dynamic Talent Solutions ₱17-31K (Monthly) On-site -...