
Hotel Reservation Specialist
3 weeks ago
Overview
Are you passionate about hospitality and delivering exceptional customer experiences? Join our team
We are looking for a Hotel Reservation Specialist handling international accounts.
Arbitrail MNL Inc. is a trusted BPO provider delivering efficient, client-first solutions globally. We simplify operations, improve customer experiences, and empower businesses to grow with confidence through 24/7 omnichannel support and a commitment to excellence.
About the RoleAs a Hotel Reservation Specialist, you will perform the following tasks daily:
- Manage and confirm hotel bookings with accuracy and attention to detail.
- Ensure every guest receives professional and personalized customer services.
- Promptly resolve booking issues to ensure guest satisfaction.
The ideal candidate will have the following skills and experience:
- Graduate of any course; college undergraduates with relevant work experience in BPO/Call center industry.
- Must be willing to work onsite and on night shift (including graveyard shift and weekends).
- A professional with patience and exceptional communication skills.
- With at least 3-6 months call center experience.
- Proven experience in hotel reservations, sales, or a similar role in the hospitality industry.
- Strong communication and sales skills
- With 3-6 months or more experience in BPO/Call center industry
- Customer-first mindset and attention to detail
- Experience with reservation systems (PMS, CRM)
- Ability to multitask in a fast-paced environment
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