Hotel Reservation Specialist

21 hours ago


Pangasinan Philippines Arbitrail MNL Inc (FKA:Vericom Inc) Full time

Overview

Are you passionate about hospitality and delivering exceptional customer experiences? Join our team

We are looking for a Hotel Reservation Specialist handling international accounts.

Arbitrail MNL Inc. is a trusted BPO provider delivering efficient, client-first solutions globally. We simplify operations, improve customer experiences, and empower businesses to grow with confidence through 24/7 omnichannel support and a commitment to excellence.

About the Role

As a Hotel Reservation Specialist, you will perform the following tasks daily:

  • Manage and confirm hotel bookings with accuracy and attention to detail.
  • Ensure every guest receives professional and personalized customer services.
  • Promptly resolve booking issues to ensure guest satisfaction.
About You

The ideal candidate will have the following skills and experience:

  • Graduate of any course; college undergraduates with relevant work experience in BPO/Call center industry.
  • Must be willing to work onsite and on night shift (including graveyard shift and weekends).
  • A professional with patience and exceptional communication skills.
  • With at least 3-6 months call center experience.
  • Proven experience in hotel reservations, sales, or a similar role in the hospitality industry.
Qualifications
  • Strong communication and sales skills
  • With 3-6 months or more experience in BPO/Call center industry
  • Customer-first mindset and attention to detail
  • Experience with reservation systems (PMS, CRM)
  • Ability to multitask in a fast-paced environment
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