Team Leader

4 weeks ago


Quezon City, Philippines WNS Global Services, Inc. Full time

Job Description: Responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals Job Qualifications: Must be willing to work onsite Minimum 3 years’ Team Lead experience Demonstrated people management skills with evidence of achieving or exceeding operational targets and SLAs. Collections or US Mortgage Process knowledge and experienceis preferred Excellent analytical and problem solving skills Proficient in MS Office. Strong Background and Experience in managing high profile Customer Service accounts with Upselling as a Metric Should have managed CSAT, AHT, Quality, etc. #J-18808-Ljbffr


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