Chargeback Coordinator

4 weeks ago

Makati, Philippines TASQ Staffing Solutions Full time

Work Arrangement: Hybrid (Ayala) Shift Schedule: Night shift Responsibilities: Investigating Disputes: Analyzing customer chargeback claims, reviewing transaction details, and gathering evidence to determine the validity of the dispute. Chargeback Processing: Initiating and managing the chargeback process, including submitting necessary documentation to the card issuer or payment network. Compliance: Ensuring adherence to established policies, procedures, and timeframes set by the company and payment networks. Communication: Interacting with customers, card issuers, and internal teams to resolve disputes and provide updates on case status. Fraud Prevention: Identifying potential fraudulent activity and taking appropriate action to mitigate risks and losses. Reporting: Generating reports on chargeback trends, case status, and performance metrics.

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