Principal Reporting Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal Reporting Analyst working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes? You’ll provide value added service by generating and analyzing operations and financial reporting. You'll also be responsible for business evaluation, process development, business analysis, business modeling and report development.

You’ll report to the Director, Workforce Management. You’ll impact the business through your reporting, analysis and recommendations.

During a Typical Day, You’ll

• Collaborate with Finance, Machine Learning, Ope MTO, and the Quality teams.
• Translate business strategies and initiatives into forecasting parameters and scenarios.
• Conduct data querying, cleaning, and organization to bolster forecasting efforts.
• Create and maintain forecasting dashboards and reports for effortless data visualization and interpretation.
• Oversee the management of forecasting tools, including Snowflake tables and Sigma reports, used by the team.
• Customize forecasting tools to meet specific team needs.
• Data Integrity and Dashboard Maintenance:
• Lead the ML forecasting improvement meeting
• Manage the Forecast Accuracy Sigma dashboard
• Manage Queue Level Forecasting report management

What You Bring to the Role

• Bachelor’s degree
• Minimum 3 years of experience
• SQL coding and query skills required
• Experience with Mode preferred but not required
• 5 + years call center or outsourcing experience
• Reporting experience
• Advanced skill in Excel and other MS Office applications
• Must be able to work in a flexible shift
• Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
• Ability to deliver high-quality results, on time and on target while working across teams

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote