Technical Writer

4 weeks ago

Philippines Brixio Full time

Contract: Freelance

Length: 1 month probation; if performance is good, it will be converted to long-term.

Work hours: 1:00PM - 10:00 PM PHT (Mon-Fri)

As part of our growth, we are looking for a Product Documentation Manager/Technical Writer to structure and maintain all user and technical documentation for our platform.

Key Responsibilities

As the Product Documentation Manager/Technical Writer, you will be responsible for:

1. Designing and Structuring Documentation

  • Define a clear and intuitive content organization for different user types (technical users, business users, administrators).
  • Develop user guides, FAQs, interactive tutorials, and technical documents.
  • Work with the Product and Development teams to identify documentation needs.

2. Writing and Updating Content

  • Write clear, accessible, and engaging documentation tailored to different audiences.
  • Ensure continuous updates to documentation based on product evolutions.
  • Manage translation and internationalization of documentation when needed.

3. Managing Documentation on Zendesk

  • Structure and optimize the knowledge base on Zendesk.
  • Establish publication and validation processes for documentation.
  • Analyze user feedback to improve documentation experience.

4. Collaborating with Internal Teams

  • Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs.
  • Write release notes and detailed changelogs for each product update.

5. Implementing Interactive and Innovative Formats

  • Create video tutorials, infographics, and interactive guides to enhance user experience.
  • Suggest improvements in the organization and format of documentation content.

Technical and Professional Skills

  • Proven experience in technical writing or product documentation, ideally in a software or SaaS environment.
  • Proficiency in documentation management tools, particularly Zendesk .
  • Strong ability to simplify complex concepts for different user types (business users, administrators, developers).
  • Excellent writing skills in English
  • Knowledge of Agile / SAFe methodologies (a plus).
  • Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus).

Soft Skills

  • Autonomous and detail-oriented in managing documentation.
  • Strong analytical skills to explain complex topics in a simple manner.
  • Curiosity and proactiveness to continuously improve user experience.
  • Excellent communication skills to collaborate effectively with internal teams (technical, product, support).
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