Technical Support Engineer

4 days ago


Pasay, Philippines LBC Express, Inc. Full time

Location: Two E-Com Center, Harbor Drive, Pasay City
Work Setup: On-site
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Key Responsibilities

  • Troubleshoot software, hardware, and connectivity issues with minimal supervision
  • Resolve tickets escalated by the Service Desk within SLA timelines
  • Provide guidance to end-users on systems, applications, and updates
  • Ensure audit-ready documentation aligned with ITIL processes
  • Collaborate with internal teams and external vendors for issue resolution
  • Utilize ticketing and endpoint management tools effectively
  • Support IT governance, data privacy, and compliance efforts
  • Coordinate compliance with documentation and approval protocols
  • Qualifications:
  • Graduate of Information Technology, Computer Engineering, or any related technical course
  • At least 6 months of relevant work experience in IT support or a similar role
Key Skills
  • Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
  • Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
  • Strong communication, problem-solving, and customer service skills
Think you're the right fit? Apply now and be part of a company that delivers service with a heart for over 75 years #J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines LBC Express, Inc. Full time

    OverviewTechnical Support Engineer (TSE) role at LBC Express, Inc.Location: Two E-Com Center, Harbor Drive, Pasay CityWork Setup: On-siteThe TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance,...


  • Pasay, Philippines SMDC Full time

    SMDC Pasay, National Capital Region, Philippines Technical Support Manager SMDC Pasay, National Capital Region, Philippines The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and...


  • Pasay, National Capital Region, Philippines beBeeEngineer Full time $54,000 - $87,000

    Role Summary:We are seeking a skilled and motivated Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.The ideal candidate will have a strong background in IT and excellent communication skills. You will be working independently and...


  • Pasay, Philippines SM Investments Corporation Full time

    Overview SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy. Responsibilities Set up PCs, peripherals, productivity applications and business applications for all OneSM employees by...


  • Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱4,000 - ₱6,500

    Job Title: Technical Support EngineerA technical support engineer is a professional responsible for providing advanced technical assistance to customers while maintaining a customer-centric approach.Serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.Provide empathetic, accurate, and...


  • Pasay, National Capital Region, Philippines beBeeEngineering Full time ₱900,000 - ₱1,200,000

    Job OverviewThe Managed Services Engineer will be responsible for delivering end-to-end support to customers, focusing on SDWAN, Internet, and related services.This role involves troubleshooting and configuring basic LAN setups and Microsoft operating systems, as well as supporting the provisioning and onboarding of new customers for managed...


  • Pasay, Philippines MC GROUP Full time

    On-site - Pasay 1-3 Yrs Exp Bachelor Full-time Share Job Description Insurance Health & Wellness HMO We are looking for aSales Engineerwith a Mechanical Engineering background and solid experience ingenerator sets (gensets)andindustrial valves. This position involves both technical support and field work, including the operation, maintenance, and...


  • Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱3,000 - ₱5,000

    Bilingual Application Support SpecialistAs a Technical Support Professional, you will be responsible for the analysis, processing, and resolution of technical inquiries, cases, and requests from customers using our products.Key Responsibilities:The position requires strong analytical skills, minimal supervision, excellent research abilities, and...


  • Pasay, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $150,000

    Senior Technical Support EngineerThe role of Senior Technical Support Engineer is crucial for the organization. It requires a combination of technical expertise, strong communication skills, and the ability to work effectively in a fast-paced environment.Leading Complex Issue ResolutionAs an escalation point for high-priority or highly complex issues, you...


  • Pasay, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $120,000

    Senior Technical Support SpecialistThis role is ideal for an experienced IT professional with a passion for delivering top-notch technical assistance and troubleshooting.Main Responsibilities:Troubleshoot and resolve complex technical issues related to end-user devices, software applications, and infrastructure.Provide timely and effective communication with...