Business Partner

Eastvantage Taguig, National Capital Region, Philippines

We are seeking a motivated and analytical Junior Business Partner to support strategic business initiatives and drive operational excellence. The ideal candidate will collaborate with cross-functional teams, analyze business performance, and contribute to data-driven decision making to achieve organizational goals.

Work Mode: Flexible office & remote

Overview

At Eastvantage, we specialize in managed services and outsourcing solutions that drive operational excellence and business growth for our global partners. With a team of inspired experts, we offer purpose-built solutions in software development, technology support, customer relationship management, and various business support functions. Our services are delivered 24/7 in 15 different languages from our locations in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to learn more about how we can help you achieve success.

What You'll Do

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and provide tailored solutions. Conduct regular check-ins and address client inquiries promptly and professionally.
• Monitor account performance and identify opportunities for growth and improvement.
• Prepare and present regular account reports to clients and internal stakeholders.
• Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.
• Proactively address any client concerns or issues to ensure satisfaction and retention.

HR and Payroll Liaison

• Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.
• Communicate client needs and requirements to the internal HR and/or payroll teams.
• Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.
• Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions.
• Assist with the coordination of HR and payroll related documentation and processes.
• Maintain accurate client records and documentation.
• Support the onboarding and offboarding processes by coordinating with the respective teams.
• Prepare and distribute HR and payroll related communications to clients as needed.

Operational Coordination

• Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain a general awareness of HR laws, regulations, and company policies.
• Escalate any potential compliance issues for review and action.

What We're Looking For

• Account Management Experience: Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.
• HR Principles & Practices: Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.
• Communication & Interpersonal Skills: Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.
• Organizational & Time Management Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously. Detail-oriented with a focus on accuracy.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with HR-related software or CRM systems is a plus.
• Teamwork & Collaboration: Proven ability to work independently and as part of a team, collaborating effectively with stakeholders.
• Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve operational issues related to client needs. Ability to escalate complex issues as necessary.
• Compliance Awareness: General awareness of labor laws, regulations, and company policies. Ability to recognize potential compliance issues and escalate them appropriately.
• Cross-Functional Collaboration: Proven ability to work effectively with cross-functional teams and stakeholders.

Ready to make an impact? Apply now and let's grow together

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Outsourcing and Offshoring Consulting

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