Operations Specialist, Manila

Overview Operations Specialist, Manila (UK Support) — Eucalyptus Makati, National Capital Region, Philippines About Eucalyptus Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges, including fertility and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Since 2019, we have helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it — wherever they are. Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines). We have raised over AUD$160M in funding from Aussie and Silicon Valley investors. We’re looking to continue building a team of people who are passionate about healthcare, work hard, and invest in others through direct and honest feedback to improve patient health globally. Working @ Euc: Life is short, so we’ll be frank — fixing healthcare is hard. We work smart and hard. If you’re brave enough to open yourself to feedback, sprint toward growth, and deeply care about patients and colleagues, we offer opportunities to accelerate your career, work with passionate colleagues, and make an impact quickly. About the role: Eucalyptus has launched Juniper in the UK and will launch a second brand soon. Juniper works with remote prescribers in the UK conducting asynchronous consultations to determine eligibility for the programme. The Clinical Operations team manages prescriber workforce and the tools and processes used by prescribers to deliver safe care. The Clinical Operations team is recruiting an Operations Support Specialist to (i) manage Juniper UK’s prescriber workforce and (ii) run critical clinical operations processes for Juniper patients. This role requires healthcare passion, strong administrative/operational experience, and excellent communication skills, with UK hours and weekend shifts. Your Responsibilities Prescriber Onboarding and Technology SupportCoordinate seamless onboarding for new prescribers and ensure access to necessary tools and technology. Provide training and support to prescribers on the telehealth platform and other essential tools. Serve as first point of contact for technical issues, diagnose and resolve problems, and escalate when needed. Roster Management SupportCommunicate with prescribers to plan schedules that meet business needs and align with prescribers’ availability. Own and maintain an up-to-date roster. Share roster information with Clinical Operations colleagues to inform forecasting. Invoicing, Timesheets and Performance MonitoringApprove timesheets against roster hours. Support monitoring and reporting of invoices, timesheets and performance metrics. Daily Interaction with PrescribersRespond promptly to prescribers’ inquiries and address questions, concerns, and requests. Troubleshoot operational issues and escalate when necessary. Managing Critical Clinical Operations ProcessesSupport safety monitoring of patients. Support account monitoring for accuracy and duplicates. Support communications between Juniper and other healthcare providers. Issue ResolutionTroubleshoot and resolve practitioner issues to minimize disruptions to telehealth services. Follow escalation procedures for complex issues. Share Patient and Practitioner InsightsShare feedback from patients and practitioners to improve patient experience, service quality and system improvements. About You A bachelor’s degree in a relevant field is preferred but not mandatory. Tech-Savvy: Comfortable with common technologies, strong digital tool understanding, and quick to adapt to new systems. Detail-Oriented: Ability to manage complex processes with high accuracy. Communication Skills: Strong English written and verbal communication; able to explain technical details clearly and interact professionally with practitioners. Problem-Solving Abilities: Able to troubleshoot and resolve issues effectively. Adaptability: Able to adapt to the evolving telehealth environment. Customer Service Experience: Experience in customer service or support is advantageous, especially in healthcare or telehealth contexts. Why you should join Euc Our teams are passionate and work with autonomy, regular feedback, and opportunities to tackle meaningful problems to help patients. We support you with leave policies, health insurance, transportation allowance, and 13th month pay, plus statutory benefits (SSS, PhilHealth, HDMF). We invest in your career with a professional development budget, mentors, and regular performance reviews. We move at speed and value open collaboration, with a culture of learning and iteration. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives. If you need reasonable adjustments during the interview process, please let us know. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Health and Human Services Referrals increase your chances of interviewing at Eucalyptus by 2x #J-18808-Ljbffr