Product Support Engineer: APAC

4 weeks ago

Tarlac City, Philippines Telnyx Full time

Overview Product Support Engineer: APAC (Remote) at Telnyx. This role involves working with operations and engineering squads to triage and troubleshoot customer cases, communicating effectively, and managing multiple priorities via chat, tickets, and calls. In This Role You Will Monitor operational pager alerts in an efficient and timely manner. Improve customer self-service through better processes and documentation. Troubleshoot customer and vendor concerns quickly and efficiently to maintain high standards of professional customer service. Liaise with technical peers for resolution of escalated cases. You May Be Fit For This Role If You Have Strong customer focus, interpersonal and communication skills. Excellent listening and questioning skills; ability to interact confidently with clients to assess problems and explain solutions. Continual problem solver with the ability to understand issues and requirements to provide solutions. Outgoing, socially interactive, and a self-starter who can take initiative. Ability to balance daily workload and multi-task while prioritizing work. What We Value Experience in a product support or application role. VoIP experience with SIP signaling or related telephony protocols. Understanding of general web technologies such as APIs/SDKs. Confident with technology and the Internet; natural curiosity and experience applying technology to resolve customer issues. Technologies We Use Languages including Python, Java, Elixir, Scala, Go, Angular, and React. Open-source technologies like Cassandra, Spark, and ElasticSearch. Industry-standard tooling: Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes. Note: The content reflects the role but excludes unrelated postings or boilerplate. #J-18808-Ljbffr

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