Lead - Customer Experience

2 weeks ago

Angeles, Philippines Sutherland Global Full time

Company Description: Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. Job Description: Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Analyst key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Qualifications: Our most successful candidate will have: Six months experience in process transformation. Ability to work in MS Office - Ability to work in a fast-paced environment. Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player. Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Additional Information: All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

  • Customer Experience Associate

    3 weeks ago

    Angeles, Philippines THESTUDIO Full time

    Customer Experience Associate Location: Manila, Philippines • 100% remote • Full‑time About Us THE/STUDIO empowers individuals to unleash creativity and bring unique ideas to life through custom products. With a global team across the U.S., Europe, South America, Africa, and Asia/Pacific, we combine human expertise with AI‑integrated systems to...

  • Sr. Associate

    4 weeks ago

    Angeles, Philippines Sutherland Global Full time

    Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Key Roles &^ Responsibilities: Conduct regular quality audits of customer interactions...

  • Customer Experience Quality Analyst

    2 weeks ago

    Angeles, Philippines J-K Network Services Full time

    Client Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Experience Quality Analyst Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set...

  • Customer Experience Executive

    2 weeks ago

    Angeles City, Central Luzon, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    Main Activities and Responsibilities: Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any...

  • Customer Service Agent

    4 weeks ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...

  • Customer Service Representative

    4 weeks ago

    Angeles, Philippines Metacom Full time

    We’re Hiring: Customer Service Representatives! Are you passionate about helping people and delivering excellent customer service? Join our growing team and build a rewarding career with us! What We Offer: ○ Competitive Salary Package ○ Exciting Career Growth Opportunities ○ Supportive & Fun Work Environment Minimum Qualifications: Fresher High...

  • Customer Service Agent

    3 days ago

    Angeles City, Philippines Australian Outsource Desk Inc. Full time

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...

  • Lead Generation Specialist

    4 weeks ago

    Angeles, Philippines STAFF X Full time

    About the Role We are looking for a proactive, independent Lead Generation & Sales Specialist to help grow our SaaS business (omnicierge.ai). You will work closely with the CEO to build and execute strategies for finding, qualifying, and engaging leads, primarily in the Australian market. This is a hands‑on role — you will generate your own pipeline,...

  • Customer Service Support Administrator

    4 weeks ago

    Angeles, Philippines Staff Domain Inc Full time

    Overview Setup and Location: Work from HomeWork Schedule: 9:00 AM - 6:00 PM AEDT | 6:00 AM - 4:00 PM PHTEmployment Type: Full-time Ready to do work that actually excites you? We're looking for a proactive and detail-oriented Customer Service Support Administrator to join our team. In this role, you'll provide essential administrative and customer support to...

  • With or without experience

    4 weeks ago

    Angeles, Philippines Metacom Full time

    We exert the highest effort! We got you! Grab your opportunity to join a great team. Work-life balance? Here's what we can offer: ✔ 3 Dependents can be enrolled in our HMO after 3 months ✔ 13th Month Pay ✔ Departmental Awards ✔ Paid leaves 1SL/1VL per month can accumulate if unused ✔ Attendance Bonus ✔ 10%-15% DISCOUNT on Partner Gyms ✔...