Online Support Agent

15 hours ago

E Rodriguez, Philippines Sapient Global Services Full time

Easy, no-hassle and Fast One-day Hiring process Earn up to 25k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Sites This is for urgent hiring, don’t miss this opportunity and Apply Now Responsibilities: • Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner. • Provide accurate information and solutions related to products, services, or account issues. • Resolve concerns efficiently while maintaining a courteous and helpful tone. • Document all interactions and update customer records accurately. • Coordinate with internal teams to ensure smooth issue resolution. • Maintain high standards in written communication and meet service quality metrics. Qualifications: • At least a high school diploma or equivalent; college-level education is a plus • Strong written English communication skills with excellent grammar and spelling • Previous experience in chat or email support is preferred but not required • Customer-focused attitude with strong problem-solving and critical-thinking skills • Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms) • Ability to multitask and manage time effectively in a fast-paced environment Our Awesome Benefits: • Fix weekends Off • Competitive Salary • Monthly Commissions • HMO with 2 FREE Dependents from Day 1 • Free Coffee and Biscuits at the office • Paid leaves, OT & holiday pay • Government-mandated benefits & 13th-month pay • Fast-Track Career Growth for top performers • Life Insurance & Retirement Plan for qualified team members BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE Give us a ring, and let’s talk about how we can help you. Apply today

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