Leasing Supervisor

Overview

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JOB SUMMARY: Manages leasing operations, customer service management and achieve revenue targets in properties assigned.

Duties and Responsibilities

• Provides administrative support to the department, such as but not limited to the following:
• Ensures achievement of leasing revenue targets in properties assigned to his/her group.
• Ensures Leasing Specialists actively promote Good Stays Services to both Owners and Tenants.
• Ensures Leasing Specialists act on leads given by Head Office through inquiries received online or through phone, email, etc.
• Guides, assists and motivates Leasing Specialists in the attainment of their individual targets.
• Monitors performance of Leasing Specialists in his/her assigned cluster.
• Handles complaints and concerns of Unit Owners, Tenants, PMO and brokers that are brought to his/her attention.
• Effectively manages VIP/Corporate accounts.
• Builds connections with Brokers and Agents.
• Effectively trains new hires and ensures their readiness to handle the demands of the new job.
• Safeguards unit keys in possession.
• Maintains files, records, and databases ensuring completeness and accuracy.
• Assists in making follow ups on uncollected accounts.
• Monitors validity of contracts and coordinates with Leasing Specialists.
• Assists clients with Security Deposit Refunds and coordinates with the concerned Leasing Specialist.
• Provides support to management on report preparation and coordination with other departments.
• Provides excellent customer service to clients by promptly providing correct information and addressing concerns.
• Collaborates with other departments to ensure smooth flow of processes and operations.
• Participates in all company and Good Stays-initiated activities.
• Performs other related functions inherent in team operation, acts as corporate resource and performs other tasks assigned by higher management.

Company Info

SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy.

Human Resources Department

10th Floor, One E-Com Center Harbor Drive Mall of Asia Complex Pasay City 1300 Philippines