Customer Support Specialist

2 weeks ago

Manila, Philippines RELX Full time

Key Responsibilities

  • Validate and verify data via phone, spreadsheets, or web platforms.
  • Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
  • Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
  • Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
  • Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
  • Ensure compliance with corporate policies on data security, authentication, and record retention.
  • Navigate and utilize multiple internal systems and tools for research and documentation.
  • Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications
  • Bachelor’s degree holder or at least completed 2 years in college with no back subjects.
  • Minimum of 1 year experience in a BPO or Shared Services environment.
  • Background in healthcare or healthcare auditing is a plus.
  • Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
  • Strong English communication skills, both written and verbal.
  • High attention to detail and ability to perform repetitive tasks with accuracy.
  • Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
  • Must be flexible to attend onsite training and work varying shifts as needed.
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Must have a Successful or above rating in the last Enabling Performance cycle
  • Must be willing to attend onsite training for a month

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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