Amazon Customer Support and Operations Specialist

23 hours ago

Lipa, Philippines DreamHire.com Full time

We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Specialist to join our team. In this role, you will be responsible for managing Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. You will also oversee customer service tasks, manage inventory, and monitor key performance metrics to maximize efficiency and growth across platforms.

The ideal candidate will have experience in e-commerce, particularly in managing Amazon accounts, and a strong understanding of health and supplement products.

Salary: Negotiable

Responsibilities
  • Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications.
  • Manage inventory levels and forecast sales and inventory needs.
  • Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
  • Monitor and address negative reviews and perform related Customer Service tasks.
  • Submit cases for reimbursement claims and coordinate product shipments to Amazon.
  • Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
  • Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service.
  • Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis.
  • Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines.
  • Address issues with listing category, image updates, and suppressed listings.
  • Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements.
  • Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform.
  • Perform market research and competitor analysis for product categories.
  • Suggest AB testing for listing updates.
  • Research Amazon marketplaces for new product opportunities or line extensions.
  • Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities.
  • Perform other tasks as assigned.
Qualifications
  • Minimum of 2 years of experience managing Amazon accounts.
  • Strong understanding of Amazon's platform, algorithms, and best practices.
  • Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools.
  • Demonstrated success in driving sales and achieving growth targets on Amazon.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Excellent communication skills with the ability to collaborate effectively across teams.
  • Strong organizational and project management skills.
  • Self-motivated and able to work independently with minimal supervision.
  • Proficient in Excel and PowerPoint.
  • Highly organized, solution-oriented, and detail-oriented.
  • Ability to ask questions for clarification and tenacity in problem resolution.
  • Can create and follow SOPs.
  • Ability to handle various projects simultaneously.
  • Excellent English reading and writing skills (C2 preferred, C1 acceptable).
  • Must have fast internet and own a fast computer.
  • Experience with supplements or health products is advantageous.
Benefits
  • Holiday paid time off
  • Paid vacation time off
  • Work from home
#J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    Lipa, Philippines iCXeed Full time

    Overview Are you a proactive communicator with strong decision-making skills and a keen eye for detail? We’re looking for a Customer Support Specialist to assist customers involved in car accidents by guiding them through our claims process. Strong listening skills, sound judgment, and attention to detail are key to success. What You\'ll Do Be the...

  • E-commerce Manager

    1 week ago

    Lipa, Philippines Remote VA Full time

    Job Title: E-commerce Manager Remote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday) Remote VA PH is looking for a highly experienced E-commerce Manager to oversee and optimize our client's Amazon private label operations. This role requires a deep understanding of Amazon Seller Central, FBA processes, and listing optimization. The ideal candidate...

  • E-commerce Manager

    2 weeks ago

    Lipa, Philippines RemoteVA Full time

    Overview Join to apply for the E-commerce Manager role at RemoteVA . This range is provided by RemoteVA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $9,000.00/yr - $12,000.00/yr Job details Job Title: E-commerce Manager Remote | Full-Time Typical hours: 10:00 AM - 6:00 PM EST...

  • eCommerce Operations

    2 weeks ago

    Lipa, Philippines MultiplyMii Full time

    Overview Position Type: Full-time Location: Philippines (Remote) Schedule: 8AM - 5PM EST, Monday to Friday About The Company Our client is a California-based eCommerce and retail company specializing in practical, space-saving products designed to simplify daily tasks. Their innovative solutions cater to home organization, travel, and outdoor activities,...

  • Data Operations Specialist

    2 weeks ago

    Lipa, Philippines Uberall, Inc Full time

    Help us bring people and businesses together Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet. The Past, Present & Future The Past: Founded in 2013 by David Federhen and...

  • Website Design

    2 weeks ago

    Lipa, Philippines Magic, Inc Full time

    Website Design & Content Support Specialist - Freelance, Remote Department: Support & Leadership Employment Type: Full Time Location: Philippines Reporting To: Client via Magic Compensation: $8.00 / hour Description About the ClientOur client is a leading Los Angeles-based contract manufacturer specializing in skincare, cosmetics, candles, and...

  • Customer Complaints Specialist

    3 weeks ago

    Lipa City, Calabarzon, Philippines HeadX Full time

    The Opportunity:We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.In the last 2 years, we've grown this brand from $0...

  • Customer Complaints Specialist

    2 weeks ago

    Lipa, Philippines HeadX Full time

    The Opportunity: We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation. In the last 2 years, we've grown this brand from...

  • Accounting & Finance Operations Specialist (Freelance)

    3 weeks ago

    Lipa City, Calabarzon, Philippines CloserMed Full time

    OverviewAccounting & Finance Operations Specialist (Freelance) — We are a small Canadian and international start-up specialized in healthcare recruitment. Our team is lean, entrepreneurial, and very hands-on. We are looking for a freelance Accounting & Finance Operations Specialist to strengthen our day-to-day accounting and finance operations, automate...

  • Dutch Bilingual Non-Voice Customer Support

    1 week ago

    Lipa, Philippines Strikingly Inc Full time

    We are Looking for a Remote Bilingual (Dutch - English) Customer Support (email & chat support) or Dutch Happiness Officer.Your job is to spread happiness and create WOW moments to our customers, specifically: 1. Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone2. Deliver WOW moments through exceptional...