Amazon Customer Support and Operations Specialist

3 weeks ago

Lipa, Philippines DreamHire.com Full time

We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Specialist to join our team. In this role, you will be responsible for managing Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. You will also oversee customer service tasks, manage inventory, and monitor key performance metrics to maximize efficiency and growth across platforms.

The ideal candidate will have experience in e-commerce, particularly in managing Amazon accounts, and a strong understanding of health and supplement products.

Salary: Negotiable

Responsibilities
  • Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications.
  • Manage inventory levels and forecast sales and inventory needs.
  • Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
  • Monitor and address negative reviews and perform related Customer Service tasks.
  • Submit cases for reimbursement claims and coordinate product shipments to Amazon.
  • Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
  • Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service.
  • Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis.
  • Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines.
  • Address issues with listing category, image updates, and suppressed listings.
  • Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements.
  • Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform.
  • Perform market research and competitor analysis for product categories.
  • Suggest AB testing for listing updates.
  • Research Amazon marketplaces for new product opportunities or line extensions.
  • Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities.
  • Perform other tasks as assigned.
Qualifications
  • Minimum of 2 years of experience managing Amazon accounts.
  • Strong understanding of Amazon's platform, algorithms, and best practices.
  • Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools.
  • Demonstrated success in driving sales and achieving growth targets on Amazon.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Excellent communication skills with the ability to collaborate effectively across teams.
  • Strong organizational and project management skills.
  • Self-motivated and able to work independently with minimal supervision.
  • Proficient in Excel and PowerPoint.
  • Highly organized, solution-oriented, and detail-oriented.
  • Ability to ask questions for clarification and tenacity in problem resolution.
  • Can create and follow SOPs.
  • Ability to handle various projects simultaneously.
  • Excellent English reading and writing skills (C2 preferred, C1 acceptable).
  • Must have fast internet and own a fast computer.
  • Experience with supplements or health products is advantageous.
Benefits
  • Holiday paid time off
  • Paid vacation time off
  • Work from home
#J-18808-Ljbffr

  • Specialist, Amazon Operations

    1 week ago

    Lipa, Philippines QPM Rightshoring Services Full time

    Mission of the role This role supports the Amazon Lead and team to keep our Amazon account healthy, compliant, in-stock, and review-positive, while running basic PPC checks and reporting to support growth. Key Responsibilities Account Health & Compliance: Monitor Account Health daily; maintain case/compliance logs; resolve suppressions/stranded listings;...

  • Walmart Expert

    2 weeks ago

    Lipa, Philippines Buscojobs Full time

    Job Title: Walmart Customer Service & Data Entry Specialist Job Description: The Walmart Customer Service & Data Entry Specialist is responsible for managing customer interactions, processing orders, and maintaining accurate data entry within Walmart Marketplace. This role requires expertise in handling inquiries, resolving order issues, updating inventory,...

  • Customer Support Representative

    4 days ago

    Lipa, Philippines Motion Inc Full time

    About Motion Motion is building the first end-to-end agentic work suite for everyday businesses. Unlike point solutions or bolt-on tools, Motion was built from the ground up with AI agents at the core. Our platform already powers project management, documents, sheets, calendars, meetings, knowledge, and communication — and now we’re layering in AI...

  • (Networking) Technical Support Consultant

    2 weeks ago

    Lipa, Philippines SupportYourApp Inc. Full time

    Overview Passionate about the world of tech? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes. What you...

  • Operations Manager

    6 days ago

    Lipa, Philippines Pet Awesome Full time

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Apply Through Job Application Form Attention: Copy and paste the Job Role ID into the Application Form. Role Code: 3JNUojc7 The Ideal Candidate We’re looking for a driven professional with uncompromising integrity—someone who values free market...

  • Budget, Planning and Monitoring Specialist

    1 week ago

    Lipa, Philippines DITO Telecommunity Corporation Full time

    Budget, Planning and Monitoring Specialist 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DITO Telecommunity Corporation Talent Acquisition Specialist | DITO Telecommunity Corporation Overview The Budget, Planning & Monitoring Specialist is responsible for ensuring...

  • Senior Customer Success Trainer

    2 weeks ago

    Lipa, Philippines TalentPop App Full time

    Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...

  • Accounts Payable Specialist

    1 week ago

    Lipa, Philippines Littelfuse Full time

    Accounts Payable Specialist Be among the first 25 applicants. Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic...

  • Dutch Bilingual Non-Voice Customer Support

    1 week ago

    Lipa, Philippines Strikingly Inc Full time

    We are Looking for a Remote Bilingual (Dutch - English) Customer Support (email & chat support) or Dutch Happiness Officer.Your job is to spread happiness and create WOW moments to our customers, specifically: 1. Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone2. Deliver WOW moments through exceptional...

  • CX Partner Training Specialist

    4 days ago

    Lipa, Philippines TalentPop App Full time

    2 days ago Be among the first 25 applicants The Opportunity: Drive World-Class Service Delivery Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We're seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple...