Amazon Account Manager

Overview Position Type: Full Time (40 hours per week) Location: Philippines (Remote) Schedule: 4-hour EDT (Montreal, Qc, Canada) overlaps will be acceptable About The Company Our client is an Amazon-focused marketplace accelerator that helps established brands navigate platform complexities, develop tailored strategies, and seamlessly integrate Amazon into their business for sustainable growth and long-term success. Their services include online marketplace strategy development, brand and platform control, demand planning, strategic advertising and marketing advice, compliance and policy management, customer experience management, and data and analytics. About The Role As an Amazon Account Manager, you will oversee the seamless management and optimization of major accounts representing recognized and reputable brands, driving growth through strategic catalog and proactive compliance management, and effective issue resolution. You will be responsible for monitoring daily operations, maintaining account health, managing product data, and addressing customer feedback, all while leveraging data-driven insights to strengthen brand presence and maximize performance on Amazon. Responsibilities Account Operations: Maintain account health, resolve performance notifications, and track key compliance metrics. Conduct daily health checks and proactively address potential issues before they impact performance. Fill out weekly reports on key metrics. Catalog & Listing Management: Create, update, and troubleshoot listings using flat files. Manage variation structures, attributes, and parent-child relationships to ensure catalog integrity. Audit and maintain product data for accuracy, consistency, and compliance across marketplaces. SEO & Content Optimization: Research and implement high-impact keywords using Helium10, Brand Analytics, and Search Query Performance data. Optimize titles, bullets, attributes, and backend keywords for discoverability and conversion. Maintain structured listing architecture for consistency across products and regions. Compliance & Case Management: Monitor and resolve listing suppressions, policy violations, and FBA compliance issues. Open, track, and escalate cases through Seller Central or Captive Teams as needed. Manage FBA bin checks, reimbursements, and fee disputes with proper documentation. Pricing & Performance: Analyze pricing competitiveness, Buy Box performance, and sales velocity. Customer Experience: Manage feedback and reviews. Performance-focused: Proactively initiate tasks and projects, demonstrating self-motivation and a results-driven mindset. Competencies And Qualifications Must-Have 5 years or more of experience in A-Z Amazon account management Proven experience managing multiple large-scale brands/ accounts simultaneously Proven experience in Amazon Seller Central and related tools Exposure to North American markets Strong proficiency in MS Excel Proven experience in remote / virtual work arrangements, preferably with top-tier clients An appropriate work-at-home space Nice-to-Have Experience in Amazon Vendor Central Key Qualities Organized - Manages multiple priorities efficiently, keeps workflows structured, and maintains accuracy even in fast-paced environments. Action-Oriented - Takes initiative, follows through on tasks promptly, and drives progress with minimal supervision. Detail-Oriented - Listens actively, spots inconsistencies, and ensures precision in all aspects of account management and reporting. Curious - Eager to explore new tools, trends, and best practices, with a genuine interest in continuous learning and self-development. Conscientious - Demonstrates strong ownership and accountability, consistently delivering high-quality, reliable work. What We Offer 100% Remote Work 13th Month Pay Healthcare (HMO) Comprehensive Fringe Benefits package Paid Service Incentive Lead (SIL) Paid Philippines Holidays Free Learning and Development Programs Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the hiring manager’s preference. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us. #J-18808-Ljbffr