Video Tech Support Engineer
3 weeks ago
About the team TikTok video system is a world-leading video platform that provides multimedia storage, delivery, transcoding services. As part of the USDS, the Video Platform team is responsible for building the next generation video processing platform which provides excellent experiences for billions of users around the world. The USDS Video Platform team is seeking an experienced Technical Support Engineer to help us continue improving TikTok's video system. As a technical expert of the TikTok video system, you will be working closely with the product R&D team and SRE team to promote continuous optimization of products, tools, and processes. If you are passionate about customer satisfaction, upholding high service quality, problem solving, and are prepared for exciting challenges, we would like you to be on our team. Responsibilities Resolve customers' product technical issues, assist the frontend team, efficiently address customer problems, and improve the technical support processes. Collaborate with developers and solve the problems encountered by developers during integration with video services as well as the quality issues in the production service process. Lead team incident management, identify and elevate critical issues promptly, coordinate efforts to mitigate losses in the production systems, and follow up on post-incident reviews and optimization measures. Plan customer business inspection mechanisms and monitoring processes to enhance service quality sensitivity and address customer needs. Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process. Be responsible for building technical and operational knowledge bases, assist in service tool development, conduct training to empower the customer service team, and improve overall technical service efficiency. Empower the frontend business and support teams by enhancing their understanding of products and solutions. Minimum Qualifications Bachelor's degree or higher in computer science or related fields. Familiarity with public cloud, audio and video, network-related cloud products, systems, platforms, and application architecture and principles. Strong business understanding, problem analysis, and cross-team communication skills, capable of handling complex technical and collaboration challenges. Strong communication and coordination skills, proficiency in documentation, with a good sense of teamwork and collaboration. Preferred Qualifications Preferred Qualifications 2+ years of project management experience and background in cloud computing and technical support are preferred. Good knowledge of networking fundamentals and protocols (eg. TCP / IP, HTTP / HTTPS). Development and programming experience is preferred. Familiar with audio & video multimedia protocol, CDN distribution acceleration, RTC and other technologies. Experience in real time video streaming systems is a big plus. Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support. #J-18808-Ljbffr
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ASIC Design Engineer Graduate
3 weeks ago
San Jose, Philippines ByteDance Full timeASIC Design Engineer Graduate (Video Silicon IP) - 2026 Start (BS/MS) Location: San Jose Team: Technology Employment Type: Regular Job Code: A47861 Share this listing: Responsibilities Our team is building industry-leading, highly efficient, and scalable video codec hardware solutions (FPGA and ASIC) from the ground up to better serve our billions of users....
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Video Engineer
1 week ago
San Juan, National Capital Region, Philippines Reliance Broadcasting Unlimited Inc. Full time ₱900,000 - ₱1,200,000 per yearJob SummaryThe Video Engineer- Headend is responsible for managing the sourcing, aggregation, and processing of video content for distribution across various platforms, including IPTV, OTT, and traditional broadcast networks. The role involves deploying, maintaining, and optimizing video headend systems, with a specific focus on Conditional Access Systems...
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San Jose, Philippines ByteDance Full timeTech Lead, Research Scientist, Multimedia Quality Algorithm (Multiple Positions) Location: San Jose | Team: Technology | Employment Type: Regular | Job Code: A46041 About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as...
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Android Software Engineer
3 weeks ago
San Jose, Philippines ByteDance Full timeAndroid Software Engineer (Multiple Positions) Location: San Jose Employment Type: Regular Job Code: A Compensation: $187,741 - $259,200 per year Overview ByteDance is a global tech company founded in 2012 with products such as TikTok, Lemon8, CapCut and others. The company’s mission is to inspire creativity and enrich life by helping people connect,...
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Engineering Manager, Content E-Commerce
3 weeks ago
San Jose, Philippines ByteDance Full timeAbout the team: Global e-commerce is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. Global e-commerce business team hopes to provide users with more tailored and efficient consumption experience, enabling...
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QA Test Lead
2 weeks ago
San Jose, Philippines Tech Firefly Full timeOverview The Global Productivity and Sales Tools team at focuses on productivity tools used by internal Sales teams that help them do their work more effectively. Our team supports the usage of Salesforce, including customization of the CRM tool so that it meets the needs of the business. The project needs someone to support our development team with QA...
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Tech Lead
2 weeks ago
San Jose, Philippines ByteDance Full timeTech Lead - Data Infrastructure Site Reliability Location: San Jose Team: Technology Employment Type: Regular Job Code: A Share this listing: Responsibilities Team Introduction: Our Site Reliability Engineering (SRE) team blends software and systems engineering to build and operate large-scale data infrastructure with high reliability and efficiency. We...
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Senior Director, IT
2 weeks ago
San Jose, Philippines Western Digital Full timeFull-time Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Salary Range: 215, ,800.00 Business Function: Information Technology Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At...
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Finance Business Partner, Global Video Product
2 weeks ago
San Jose, Philippines ByteDance Full timeFinance Business Partner, Global Video Product Location: San Jose Team: Corporate Functions Employment Type: Regular Job Code: A72218 Responsibilities Team IntroductionFinance BP and Business FP&A is a sub‑department of Finance. It aims to improve management efficiency, reduce financial risks, and strengthen budget control by providing business analysis...
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San Jose, Philippines ByteDance Full timeSenior Frontend Software Engineer, Content E-commerce Location: San Jose Team: Technology Employment Type: Regular Job Code: A Responsibilities The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With billions of loyal...
