Client Services Officer

3 weeks ago

Taguig, Philippines Alveo Land Full time

Alveo Land Taguig, National Capital Region, Philippines

Client Services Officer

Direct message the job poster from Alveo Land

Overview

Performs day-to-day tasks/activities from pre to post-delivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining long-term relationships with clients to drive results and high-quality living experience.

Responsibilities
  • Handle, analyze, and resolve issues or complaints across the customer life cycle.
  • Perform day-to-day tasks from pre- to post-delivery/construction of ALVEO projects under supervision.
  • Build and maintain long-term relationships with clients to drive results and high-quality living experiences.
Qualifications
  1. Graduate of Bachelor’s Degree in Business Administration/Management or any business course.
  2. More than 5 years of relevant experience in real estate development firms/other related industries. May accept fresh graduates with a good scholastic record and with leadership potential.
  3. Proficient in all aspects of communication including oral, written and presentation skills.
  4. With problem-solving and analytical skills.
  5. Proficient in various software applications such as SAP, Smart Sheets, MS Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.
  6. Can deal with non-critical problems relevant to client services operations.
  7. With knowledge and understanding of Client Services, market/competition trends, and business processes/operations.
  8. With proactive, result-driven and process approach mindset as well as a proven track record in driving and achieving business objectives and results.
  9. Keen on details specifically on different aspects of client services operations.
  10. Proficient in coordinating and collaborating with cross-functional departments, projects, and teams.
  11. Demonstrates Emotional Intelligence (EQ), maturity and professionalism.
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
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