Global Mobility Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

KEY RESPONSIBILITIES

You will:

  • Partner with suppliers and vendors to ensure a high level of service with a key focus on employee experience and efficient mobility programs.
  • Engage with vendors on a regular basis to monitor tasks and case progression.
  • Resolve common relocation issues, escalations, and exception requests.
  • Responsible for engaging with vendors to discuss and resolve operational questions in a timely manner.
  • Document outcomes and monitor customer satisfaction.
  • Represent the relocation team in the exception review council of Global Mobility.
  • Support US relocation and international relocation ensuring compliance with relevant policies and smooth execution of end-to-end processes.
  • Leverage knowledge of the US relocation market and relocation practices to provide guidance and coordination across stakeholders.
  • Oversee day-to-day relocation operations and ensure service delivery excellence.
  • Provide consultation on relocation procedural questions to employees, managers, and HR teams.
  • Consult and advise on application of domestic relocation policies and procedures to BHR, clients, GMS, and vendors.
  • Monitor supplier's processes and practices to ensure efficiencies and alignment with the policies and workflows.
  • Identify and implement improvement opportunities.
  • Provide relocation policy support and guidance to Expat Counselors.
  • Coordinate new country setup processes for relocation services.
  • Manage and process relocation-related invoices in a timely and accurate manner.
QUALIFICATIONS & REQUIREMENTS
  • 7+ years' experience in relocation; experience with a relocation management company strongly preferred.
  • Strong understanding of the US relocation market and US relocation practices, with proven experience supporting international moves.
  • Knowledge of global mobility lifecycle processes and methodologies.
  • Experience managing external vendor relationships; understanding of elements of relocation policies, and supplier management.
  • Ability to demonstrate exceptional customer service skills.
  • Ability to demonstrate effective management, organizational, and leadership skills in a dynamic business environment.
  • Ability to work effectively with data, analyze and present insights, and develop and deliver presentations.
  • Bachelor's degree in HR, business, or a related discipline.
  • Change management and implementation experience.
  • Experience with a Relocation Management Company (RMC).

Work Schedule: Midshift

Work Setup: Hybrid (2x onsite)

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