
Global Mobility Specialist
23 hours ago
KEY RESPONSIBILITIES
You will:
- Partner with suppliers and vendors to ensure a high level of service with a key focus on employee experience and efficient mobility programs.
- Engage with vendors on a regular basis to monitor tasks and case progression.
- Resolve common relocation issues, escalations, and exception requests.
- Responsible for engaging with vendors to discuss and resolve operational questions in a timely manner.
- Document outcomes and monitor customer satisfaction.
- Represent the relocation team in the exception review council of Global Mobility.
- Support US relocation and international relocation ensuring compliance with relevant policies and smooth execution of end-to-end processes.
- Leverage knowledge of the US relocation market and relocation practices to provide guidance and coordination across stakeholders.
- Oversee day-to-day relocation operations and ensure service delivery excellence.
- Provide consultation on relocation procedural questions to employees, managers, and HR teams.
- Consult and advise on application of domestic relocation policies and procedures to BHR, clients, GMS, and vendors.
- Monitor supplier's processes and practices to ensure efficiencies and alignment with the policies and workflows.
- Identify and implement improvement opportunities.
- Provide relocation policy support and guidance to Expat Counselors.
- Coordinate new country setup processes for relocation services.
- Manage and process relocation-related invoices in a timely and accurate manner.
- 7+ years' experience in relocation; experience with a relocation management company strongly preferred.
- Strong understanding of the US relocation market and US relocation practices, with proven experience supporting international moves.
- Knowledge of global mobility lifecycle processes and methodologies.
- Experience managing external vendor relationships; understanding of elements of relocation policies, and supplier management.
- Ability to demonstrate exceptional customer service skills.
- Ability to demonstrate effective management, organizational, and leadership skills in a dynamic business environment.
- Ability to work effectively with data, analyze and present insights, and develop and deliver presentations.
- Bachelor's degree in HR, business, or a related discipline.
- Change management and implementation experience.
- Experience with a Relocation Management Company (RMC).
Work Schedule: Midshift
Work Setup: Hybrid (2x onsite)
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