Junior Systems Analyst

3 weeks ago


Pasig, Philippines REVLV Solutions, Inc. Full time

Overview

Junior Systems Analyst at REVLV Solutions, Inc. We are seeking a Software Analyst – Subject Matter Expert (SME) to serve as the primary authority on our internally developed software. The role will bridge the gap between technical teams, business stakeholders, and end-users by providing in-depth product knowledge, ensuring proper adoption, and supporting enhancements and issue resolution. The ideal candidate will have strong analytical, communication, and documentation skills, combined with hands-on expertise in our software’s functionality.

Responsibilities
  • Act as the primary Subject Matter Expert (SME) for the company’s proprietary software.
  • Provide deep product knowledge to internal teams, clients, and stakeholders.
  • Collaborate with software developers, testers, and business teams to ensure proper requirements gathering, system enhancements, and issue resolution.
  • Support implementation, configuration, and troubleshooting of the software.
  • Train and mentor users on system functionality, workflows, and best practices.
  • Create and maintain product documentation, user guides, and knowledge base articles.
  • Conduct system demonstrations and workshops for internal and external audiences.
  • Identify areas for process improvement and contribute to the software’s continuous enhancement.
  • Act as the liaison between technical and non-technical stakeholders to ensure clear understanding of system capabilities and limitations.
  • Provide second-level support for complex issues that require deep product knowledge.
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field.
  • Strong understanding of system analysis, workflows, and business processes.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to document technical and functional requirements in a clear and structured manner.
  • Experience in end-user training and stakeholder engagement.
  • Familiarity with software development lifecycle (SDLC) and Agile methodologies is a plus.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

Location: Makati, National Capital Region, Philippines

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