
Junior Systems Analyst
3 weeks ago
Overview
Junior Systems Analyst at REVLV Solutions, Inc. We are seeking a Software Analyst – Subject Matter Expert (SME) to serve as the primary authority on our internally developed software. The role will bridge the gap between technical teams, business stakeholders, and end-users by providing in-depth product knowledge, ensuring proper adoption, and supporting enhancements and issue resolution. The ideal candidate will have strong analytical, communication, and documentation skills, combined with hands-on expertise in our software’s functionality.
Responsibilities- Act as the primary Subject Matter Expert (SME) for the company’s proprietary software.
- Provide deep product knowledge to internal teams, clients, and stakeholders.
- Collaborate with software developers, testers, and business teams to ensure proper requirements gathering, system enhancements, and issue resolution.
- Support implementation, configuration, and troubleshooting of the software.
- Train and mentor users on system functionality, workflows, and best practices.
- Create and maintain product documentation, user guides, and knowledge base articles.
- Conduct system demonstrations and workshops for internal and external audiences.
- Identify areas for process improvement and contribute to the software’s continuous enhancement.
- Act as the liaison between technical and non-technical stakeholders to ensure clear understanding of system capabilities and limitations.
- Provide second-level support for complex issues that require deep product knowledge.
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field.
- Strong understanding of system analysis, workflows, and business processes.
- Excellent problem-solving, analytical, and communication skills.
- Ability to document technical and functional requirements in a clear and structured manner.
- Experience in end-user training and stakeholder engagement.
- Familiarity with software development lifecycle (SDLC) and Agile methodologies is a plus.
- Entry level
- Full-time
- Information Technology
- IT Services and IT Consulting
Location: Makati, National Capital Region, Philippines
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