Customer service representative telco

2 weeks ago

imus cavite, Philippines STACKph Full time

Handle incoming customer inquiries professionally and efficiently Provide accurate information about products, services, or policies Troubleshoot and resolve customer issues or escalate when necessary Maintain detailed and accurate customer records Meet performance metrics such as: Customer satisfaction (CSAT) Average handling time (AHT) Quality assurance (QA) scores Follow company guidelines, scripts, and security protocols Participate in training sessions to improve product knowledge and service skills Qualifications High school diploma or equivalent (college education is an advantage) Strong communication skills (verbal and written) Basic computer and typing proficiency Ability to multitask and work in a fast-paced environment Customer-focused mindset and positive attitude Willingness to work flexible shifts (including weekends and holidays)

  • Customer service representative telco

    2 weeks ago

    Imus, Philippines STACKph Full time

    Handle incoming customer inquiries professionally and efficiently Provide accurate information about products, services, or policies Troubleshoot and resolve customer issues or escalate when necessary Maintain detailed and accurate customer records Meet performance metrics such as: Customer satisfaction (CSAT) Average handling time (AHT) Quality...

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