Call Center Agent
1 week ago
Call Center Agent - Taguig (June 3, 2025 starting date) TASQ is looking for English speakers to work on-site in Taguig for its collections call center agent account on June 3. The prescreening interview will be done over the phone. Job Description: Requirements High School Diploma or its equivalent 1 year of call center collections, customer service, or telemarketing experience preferred, but not required. Good command of English communication skills. DUTIES AND RESPONSIBILITIES Ability to communicate in a clear and effective manner with the customer. Effectively adapt to customer situations, including listening skills, ability to empathize, and providing alternative solutions to help resolve the customer's issue. Problem‑solving skills to identify the root cause to accurately recommend solutions. Effective negotiation and ability to overcome customer objections. Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time. Able to work a flexible work schedule, including weekends and holidays as needed. Meet productivity and call quality standards as set by the business. Accurately follow VAIG (Verifying All Information Good) and the Bad Phone Process. Dispute resolution and customer escalation processes are to be followed consistently. Set daily goals with the assistance of a supervisor. Adhere to all guidelines and requirements as set forth by individual clients. Achieve different key performance metrics as defined by the operations management team. Definition of success in this position Excellent at building customer relationships and creates a good customer experience through the collections process. Attention to detail. Effective negotiation skills. Willingness to learn and help others. Math skills to determine billing answers and payment options. Tolerance for repetitive work. Successfully demonstrates the ability to work in a fast‑paced environment. Positive attitude with the ability to remain calm in stressful situations. Flexible to schedule changes. Must be able to remain in a stationary seated position up to 85% of the work shift. Must be able to communicate with consumers and maintain compliance with all federal, state, and local laws, rules, and regulations. Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures. Must be able to exchange accurate information with co‑workers, consumers, and/or clients or vendors who have work‑related inquiries. Summary As a First Party Collections representative: You will spend your day on the phone talking with customers, reminding them about late or missed payments that will be at all different levels of delinquency. Help the customer find ways to set up payment. Inbound and outbound calling efforts will consist of using effective negotiating and relationship‑building skills to partner with the customer and help problem‑solve. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. You will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the client's brand reputation through creating a positive customer experience. #J-18808-Ljbffr
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Call Center Agent
2 weeks ago
Taguig, National Capital Region, Philippines The Empress Core Health & Wellness Inc. Full time ₱360,000 - ₱720,000 per yearThe Empress Core Health & Wellness Inc. is hiring a Full time Call Center Agent role in Taguig, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableLOCAL ACCOUNTCALL CENTER AGENTDAY SHIFT / LOCAL ACCOUNTOne Interview onlyNo exam/ no assessmentQUALIFICATIONS:HS/SHS/College graduate – no experience requiredBPO, Call...
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Call Center Agent
4 weeks ago
Taguig, Philippines JobsAvenuePH Full timeJoin Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Your responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in all...
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Call Center Agent
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearTASQ is seeking English-speaking call center agents for on-site positions in Taguig, with openings available starting May 13. The initial screening interview will take place via phone, so please ensure your phone line is open.- A minimum of a High School Diploma or equivalent is required.- Ideally, candidates should have one year of experience in call center...
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Call Center Agent
4 weeks ago
Taguig, Philippines Crescendo Staffing and Business Consulting Inc. Full timePosition Overview: We are looking for dedicated and customer-focused individuals to join our team as Call Center Agents. The role involves assisting customers through inbound and/or outbound calls, chat, or email to resolve inquiries, provide information, and ensure a positive customer experience. Key Responsibilities: Handle customer inquiries promptly and...
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Call Center Agent
7 days ago
Taguig, National Capital Region, Philippines KLP Full time ₱216,000 - ₱240,000 per yearWelcome to the new job opportunitiesURGENT HIRINGLOCAL ACCOUNTCALL CENTER AGENTDAY SHIFT / LOCAL ACCOUNTOne Interview onlyNo exam/ no assessmentQUALIFICATIONS:HS/SHS/ College graduate with experience in BPO/Call Center local account or in salesCan START ASAPLocation: McKinley, Taguig CitySalary: P18, P20,000.00 plus incentive/commissionCommissionFull...
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Call Center Agent
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Agent - CSR - Taguig TASQ is seeking English-speaking call center agents for on-site positions in Taguig, with openings available starting May 13. The initial screening interview will take place via phone, so please ensure your phone line is open. A minimum of a High School Diploma or equivalent is required. Ideally, candidates...
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NO CALL Pure Non-voice
7 days ago
Taguig, National Capital Region, Philippines SGS - Sapient Call Center Full timeOne-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing exceptional customer service and technical assistance to customers via phone, email, and chat.Job Responsibilities:Answer incoming calls, emails, and chat requests from customers seeking technical...
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Call Center Agent
1 day ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱15,000 - ₱30,000 per yearTASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12.The pre-screening interview will be conducted over the phone, so please make sure your phone line is available.**In this role, you will:**- Assist customers by empathetically addressing their inquiries or concerns regarding financial...
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Call Center Agent
2 weeks ago
Taguig, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱15,000 - ₱30,000 per yearAbout the role Join our thriving call centre team at Valeros Velasco Tabernilla Proverify INC. as a Call Center Agent | Healthcare Account. In this full-time position based in Taguig City Metro Manila, you will be the frontline voice of our company, providing exceptional customer service and support to our healthcare clients.What you'll be doingHandle...
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Call Center Agent
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱120,000 per yearTASQ is looking for English speakers to work on-site in Taguig for its collections call center agent account on June 3.The prescreening interview will be done over the phone.Job Description:Requirements:High School Diploma or its equivalent1 year of call center collections, customer service, or telemarketing experience preferred, but not required.Good...
