Senior Financial Analyst

Full‑Time Position Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across a wide range of industries. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are seeking a Senior Financial Analyst who will provide financial analysis, insights, and recommendations to support strategic decision‑making and financial planning. Responsibilities Lead the development of financial models, forecasts, and budgets to support long‑term strategic planning, annual operating plans, and investment decisions. Analyze financial performance, variances, and trends against budget and forecast, and provide actionable insights to senior management and stakeholders. Prepare and distribute regular financial reports, dashboards, and KPIs to monitor key business metrics, track performance against targets, and highlight areas for improvement. Develop and maintain financial performance metrics and benchmarks to assess operational efficiency and drive continuous improvement initiatives. Partner with business leaders and functional teams to evaluate business cases, assess investment opportunities, and provide financial analysis and recommendations to support decision‑making. Conduct ad‑hoc financial analysis, scenario modeling, and sensitivity analysis to evaluate strategic alternatives and assess potential impacts on financial performance. Analyze cost structures, profitability drivers, and cost allocation methodologies to identify opportunities for cost optimization, efficiency improvements, and resource reallocation. Collaborate with operational teams to develop and implement cost reduction strategies while maintaining service levels and quality standards. Assess financial risks and opportunities, including market dynamics, competitive pressures, and regulatory changes, and incorporate risk factors into financial forecasts and scenario planning. Develop sensitivity analysis and stress testing scenarios to evaluate the potential impact of external factors on financial performance and recommend mitigation strategies. Collaborate with finance teams, business units, and functional leaders to align financial goals with operational objectives, ensure data accuracy and integrity, and drive process improvements. Serve as a trusted advisor to internal stakeholders, providing financial guidance, insights, and support to enable informed decision‑making and drive business results. Qualifications Bachelor's degree in finance, Accounting, or related field. 5+ years’ experience in a leadership role within a finance team. Strong proficiency in accounting software and advanced knowledge of Microsoft Excel. Exceptional analytical and problem‑solving skills. Excellent communication and interpersonal skills. Ability to work effectively in a fast‑paced and dynamic environment. Employment Conditions Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results. Must be willing to submit to drug screening; job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO Coverage plus a dependent (Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage) Dental Coverage – in‑house dental assistance worth ₱5,000. Free meal during training. Career growth and learning. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‐site events. Social activities, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity & Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. We do not discriminate on any protected characteristic and are committed to providing reasonable accommodation to qualified employees with protected disabilities. MCI will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr