2022 Technical Assistant

About Sun Life Sun Life Philippines started in 1895, making it the first life insurer before the country’s independence in 1898. The company initially operated through the representation of British trading firm H.J. Andrews and Co. More than 125 years later, Sun Life Philippines has recorded tremendous growth. In 2019, the Philippine Insurance Commission ranked the company as the top life insurer based on premium income. Your role Performs first level problem diagnosis and implement corrective actions; refers and escalates to internal support teams if necessary Prepares documentation for system changes, installation and enhancements and operational procedures Coordinate with the different IT teams or vendors on end-user concerns Log requests/problems called in by users Respond in a timely and effective manner to requests for technical assistance in person, via phone or electronically Diagnose and resolve technical issues on hardware and software and document resolutions in the ticketing system Manage PC setup and deployment for new hires using Company-standard image, hardware and software Conducts system testing, debugging and rollout of system software related for desktops & servers Handles other infra related task such as: NetworkHO/Branch Network Monitoring HO/Branch Network support HO/Branch Structured Cabling support Network Equipment Provisioning TelephonyHO/Branch Telephony support Call Center Technologies (Verint/Voicemail/Wallboard/CAS) support Training, development & rotations At Sun LifePhilippines they highly encourage and support your development in order to strengthen your personal and professional competencies. Whether you are just starting your career with Sun Life Philippines or are already a seasoned professional, they offer competency-based programs that fit your needs, keep you challenged, and cultivate your full potential so you can achieve your business and career goals. At Sun Life Philippines, the range and diversity of positions available are wide and vast. Whether you’re just starting out on the corporate ladder or at the peak of your career, there is a niche for you waiting to be carved. Compensation & benefits Group medical coverage Vacation and sick leaves Various employee loan programs Retirement plan Group life insurance Opportunities to purchase the company's insurance and wealth management products Career progression Fresh grads should prepare for a challenging work environment at Sun Life Philippines, especially if they want a promotion. A highly competitive workplace can be a good thing for those with the right mindset. In exchange for excellent performance, Sun Life Philippines rewards qualified employees with extensive learning and training programs. There’s also a chance for them to work overseas given the right circumstances Company culture Sun Life Philippines’ culture hinges on people customers and employees alike. It strikes a balance between ‘corporate values and well-rounded life. As a life insurer, the company values integrity first and foremost. Insiders describe the workplace environment as competitive, but it fosters productivity because it compels people to excel in their fields. The biggest challenge, however, involves sluggish career growth for fresh grads who join the company. A likely reason: is internal competition. Sun Life Philippines also has a large workforce, so new hires should be assertive and embody the company’s values to stand out. About you Preferred skills Windows 10/SCCM Administration McAfee DLP/MCP MacOS Administration JAMF AirWatch How to apply To apply for this position, simply click the “Apply” button on this page. #J-18808-Ljbffr