Team Leader for GBS P2P

• Full-time

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

PRIMARY RESPONSIBILITIES

• Process
  • Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
  • First contact for issues escalation within P2P process (AP)
  • Cooperation with Internal and External Audit
• Performing P2P (AP) controls
• Advising other team members in terms of P2P(AP) process matters
• Introduce Improvements within P2P process (AP)
• Coordination :
• Coordinate completion of P2P (AP) processes
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Monitor the team performance
• Resolve or escalate any process issues
  • Attend and lead team meetings
  • Prepare reports
  • Building relationship with the countries during day to day operations
• Communication :
• point of contact to the affiliates management
• report to FSSC manager
• provide the guideline to the team based on the management decisions
• Motivation :
• Motivate team members
• Listen to team member’s feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment

AOB- Any other businesses related to P2P (AP) process

REPORTING LINE

P2P Manager

PROFILE

• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• P2P (AP) Process knowledge

PRIMARY RESPONSIBILITIES

• Process
  • Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
  • First contact for issues escalation within P2P process (Supplier Master Data)
  • Cooperation with Internal and External Audit
• Advising other team members in terms of P2P(Supplier Master Data) process matters
• Introduce Improvements within P2P process (Supplier Master Data)
• Coordination :
• Coordinate completion of P2P (Supplier Master Data) processes
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Monitor the team performance
• Resolve or escalate any process issues
  • Attend and lead team meetings
  • Prepare reports
  • Building relationship with the countries during day to day operations
• Communication :
• point of contact to the affiliates management
• report to GBS manager
• provide the guideline to the team based on the management decisions
• Motivation :
• Motivate team members
• Listen to team member’s feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment

AOB- Any other businesses related to P2P (Supplier Master Data) process

REPORTING LINE

P2P Manager

PROFILE

• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• P2P (Supplier Master Data) Process knowledge

PRIMARY RESPONSIBILITIES

• Process
  • Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
  • First contact for issues escalation within B2C process (Customer Master Data)
  • Cooperation with Internal and External Audit
• Performing B2C (Customer Master Data) controls
• Advising other team members in terms of B2C(Customer Master Data) process matters
• Introduce Improvements within B2C process (Customer Master Data)
• Coordination :
• Coordinate completion of B2C (Customer Master Data) processes
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Monitor the team performance
• Resolve or escalate any process issues
  • Attend and lead team meetings
  • Prepare reports
  • Building relationship with the countries during day to day operations
• Communication :
• point of contact to the affiliates management
• report to GBS manager
• provide the guideline to the team based on the management decisions
• Motivation :
• Motivate team members
• Listen to team member’s feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment

AOB- Any other businesses related to B2C (Customer Master Data) process

REPORTING LINE

B2C Manager

PROFILE

• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• B2C (Customer Master Data) Process knowledge