Team Leader-Operations

3 weeks ago

Muntinlupa, Philippines Coforge Full time

Coforge Muntinlupa City, National Capital Region, Philippines Team Leader-Operations Role: Team Leader OperationsExperience: 6 years with at least 2 years experience in a supervisory role or similarSkills: Excellent organizational, communication, leadership and decisive decision-making skillsLocation: Muntinlupa, Philippines We at Coforge are hiring Team Leader for Operations with the following responsibilities: Responsible for monitoring individual and team productivity and quality and providing feedback to management. Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides. Identifies specific improvement opportunities. Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business. Provides feedback to Contact Center management regarding direct reports who are supervisors. Coordinates the training of new hires. Manages the upkeep of staff, ensuring staff has a full understanding of department procedures as well as individual job responsibilities, goals, and performance standards. Promotes teamwork and ensures the cross training of employees. Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives, and progress of the program. Identifies and implements work efficiencies through process improvement techniques. Demonstrates mastery of all area equipment and related non-exempt responsibilities. Performs all work in accordance with established health and safety procedures. Exercises leadership as well as technical supervision of the assigned employee group. Provides assistance in assigning, monitoring, and reviewing the progress and accuracy of work. Performs personnel tasks for the team such as exception time reporting, monthly performance reviews, timely, candid, constructive performance feedback and coaching, corrective counseling, and training. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Management Industries: Business Consulting and Services, IT Services, and IT Consulting Coforge is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr

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