Manager, Service Desk
2 weeks ago
Unisys Manila, National Capital Region, Philippines. Manager, Service Desk Responsibilities Monitors the ticket queue allocation, execution and resolution status. Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware/software upgrades. Ensures provision of end-to-end support to address identified and potential issues. Leads the service team during critical outages/incidents to minimize downtime and ensure prompt restoration of normal service levels. Serves as an escalation point for complex technical issues, coordinating with other IT teams to ensure effective resolution. Serves as a key liaison between the Service Desk and internal/external clients. Ensures timely communication with clients regarding service requests, incidents and outages. Ensures maintenance of accurate documentation of Service Desk procedures, troubleshooting steps and solutions. Generates reports on team performance, trends and key metrics. Conducts regular audits of Service Desk interactions and documentation. Qualifications BA/BS degree. Generally 5-6 years of relevant experience. Minimum 3 years of managing service desk. ITIL certification required. EEO Statement Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. #J-18808-Ljbffr
-
Service Desk Manager
4 weeks ago
Manila, Philippines FMC Corporation Full timeFMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting‑edge and next‑generation...
-
Service Desk Manager
2 weeks ago
Manila, National Capital Region, Philippines FMC Corporation Full time ₱60,000 - ₱120,000 per yearFMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...
-
Service Desk Manager
2 weeks ago
Manila, National Capital Region, Philippines FMC Corporation Full time ₱600,000 - ₱1,800,000 per yearFMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...
-
Service Desk Manager
4 weeks ago
Manila, Philippines Eze Castle Integration, Inc. Full timeOverview ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, enabling clients to focus on running their businesses. More than 1,000 customers...
-
Service Desk Manager
2 weeks ago
Eastwood, Metro Manila, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱1,200,000 - ₱2,400,000 per yearAbout Us is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...
-
Service Desk/Incident/Service Request Management
2 weeks ago
Manila, National Capital Region, Philippines Aumtrend Full time ₱720,000 - ₱1,080,000 per yearRole : Service Desk/Incident/Service Request ManagementCompany : One of the Global ClientLocation: ManilaSchedule: Monday-FridayWork Setup: HybridShift: Day ShiftJob Skills :Experience:5+ to 10 years of experience in Service Desk / Incident management ?Job Type: Full-timePay: Php90, Php150,000.00 per monthBenefits:Health insuranceLife insuranceApplication...
-
Service Desk Analyst L1
3 weeks ago
Manila, Philippines Wipro Full timeWipro Manila, National Capital Region, Philippines Service Desk Analyst L1 The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Role Purpose The purpose of this role is to be the first point of contact for the B2B...
-
Service Desk Analyst L2
4 weeks ago
Manila, Philippines Wipro Full timeJob Location Wipro Manila, National Capital Region, Philippines Job Title Service Desk Analyst L2 Role Overview The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues in line with Wipro's Service Desk objectives. Responsibilities Primary user support and customer service Respond...
-
Service Desk Engineer
4 weeks ago
, Metro Manila, Philippines Satellite Office Full timeOverview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...
-
Global IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines QBE Group Shared Services Centre Full time ₱900,000 - ₱1,200,000 per yearPrimary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis,...
