Csr - Customer Support Representative Shaw Telco

Csr Customer Support Representative Shaw Telco

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Posted 1 day ago

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Support

Posted 1 day ago

Job Description

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.
• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Posted today

Job Description

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidates who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

Willingness to travel:

• 100% (Preferred)

Help Desk Technician

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician

Remote (Work from home)

Knowledge, Skills, and/or Abilities Required: Hardware and Software Expertise, Technical Troubleshooting, Effective Communication, Detail Orientation, Time Management, Adaptability, Fast-Paced Environment, Interpersonal Skills, Continuous Learning, Customer-Centric Approach, Analytical Thinking.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

...

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies

How to Apply

When applying, please answer the following:

• Do you have MSP experience? (YES / NO)
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why are you leaving your current/last job?
• Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

Help Desk Supervisor

Posted today

Job Description

Educational Background

' - Graduate in any discipline

Basic computer knowledge required (MS- Office Applications)

Proven ability to adapt to new tools by applying logical approach

Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Good understanding of various HR Systems/ applications

Basic understanding of MIS

Good understanding of Quality Methodology and tools

Good understanding of Service level agreements and contractual compliance

requirements

Should have good Excel and Presentation skills

Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

Excellent probing, problem-solving, decision making and negotiation skills.

Logical and efficient, with keen attention to detail.

Effective Troubleshooting skills.

Learning agility – Aptitude to venture in to unknown territories.

Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

Team management, Team engagement and Succession planning

Ensure appropriate staffing as required

Financial and contract Management

Ensure policies and procedures are followed and Zero noncompliance across the

Ensure the Service Levels are met consistently

Ensure data privacy requirements are followed with upmost focus. Drive regular

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Manage expectations from client stakeholders and internal leadership

Prepare and present data in internal and client governance forums.

Ability to drive a culture of high performance, continuous improvement and motivate the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing

Language requirement

Help Desk Technician

Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician

Remote (Work from home)

Knowledge, Skills, and/or Abilities Required: Hardware and Software Expertise, Technical Troubleshooting, Effective Communication, Detail Orientation, Time Management, Adaptability, Fast-Paced Environment, Interpersonal Skills, Continuous Learning, Customer-Centric Approach, Analytical Thinking.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

...

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies

How to Apply

When applying, please answer the following:

• Do you have MSP experience? (YES / NO)
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why are you leaving your current/last job? (It's okay to be honest.)
• Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

Help Desk Supervisor

Posted today

Job Description

Educational Background

' - Graduate in any discipline

Basic computer knowledge required (MS- Office Applications)

Proven ability to adapt to new tools by applying logical approach

Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Good understanding of various HR Systems/ applications

Basic understanding of MIS

Good understanding of Quality Methodology and tools

Good understanding of Service level agreements and contractual compliance

requirements

Should have good Excel and Presentation skills

Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

Excellent probing, problem-solving, decision making and negotiation skills.

Logical and efficient, with keen attention to detail.

Effective Troubleshooting skills.

Learning agility – Aptitude to venture in to unknown territories.

Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

Team management, Team engagement and Succession planning

Ensure appropriate staffing as required

Financial and contract Management

Ensure policies and procedures are followed and Zero noncompliance across the

Ensure the Service Levels are met consistently

Ensure data privacy requirements are followed with upmost focus. Drive regular

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Manage expectations from client stakeholders and internal leadership

Prepare and present data in internal and client governance forums.

Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

Help Desk Technician

Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician

Remote (Work from home)

Knowledge, Skills, and/or Abilities Required: Hardware and Software Expertise, Technical Troubleshooting, Effective Communication, Detail Orientation, Time Management, Adaptability, Fast-Paced Environment, Interpersonal Skills, Continuous Learning, Customer-Centric Approach, Analytical Thinking.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

To Apply: Please submit your resume and cover letter detailing MSP experience and tech stack expertise.

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies

How to Apply

When applying, please answer the following:

• Do you have MSP experience? (YES / NO)
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why are you leaving your current/last job? (It's okay to be honest.)
• Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

Help Desk Supervisor

Posted today

Job Description

Educational Background

' - Graduate in any discipline

Basic computer knowledge required (MS- Office Applications)

Proven ability to adapt to new tools by applying logical approach

Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Good understanding of various HR Systems/ applications

Basic understanding of MIS

Good understanding of Quality Methodology and tools

Good understanding of Service level agreements and contractual compliance

requirements

Should have good Excel and Presentation skills

Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

Excellent probing, problem-solving, decision making and negotiation skills.

Logical and efficient, with keen attention to detail.

Effective Troubleshooting skills.

Learning agility – Aptitude to venture in to unknown territories.

Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

Team management, Team engagement and Succession planning

Ensure appropriate staffing as required

Financial and contract Management

Ensure policies and procedures are followed and Zero noncompliance across the

Ensure the Service Levels are met consistently

Ensure data privacy requirements are followed with upmost focus. Drive regular

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Manage expectations from client stakeholders and internal leadership

Prepare and present data in internal and client governance forums.

Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

Help Desk Technician

Mandaluyong, National Capital Region ₱ - ₱ Y Unity Outsourcing OPC

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician

Remote (Work from home)

Knowledge, Skills, and/or Abilities Required: Hardware and Software Expertise, Technical Troubleshooting, Effective Communication, Detail Orientation, Time Management, Adaptability, Fast-Paced Environment, Interpersonal Skills, Continuous Learning, Customer-Centric Approach, Analytical Thinking.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

We are an MSP with 20+ years of experience. Remote roles with a focus on IT support, MSP tools, and modern stacks.

What You Bring

• 3+ years of helpdesk or IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows 10/11 and Microsoft Office
• Hands-on experience with RMM tools (Kaseya, ScreenConnect, or similar)
• Microsoft 365 admin experience and SaaS troubleshooting skills
• Familiarity with Active Directory basics
• Solid grasp of networking fundamentals
• Ability to explain tech clearly to non-technical people
• High standards for communication, documentation, and follow-through
• Fluency in written and spoken English

Bonus Points For

• Experience with macOS or Google Workspace administration
• Exposure to Azure, Hyper-V, or other virtualization technologies

How to Apply

When applying, please answer the following:

• Do you have MSP experience? (YES / NO)
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why are you leaving your current/last job? (It's okay to be honest.)
• Tell us about an IT project or achievement you're proud of.

Why you'll love working here: We value efficiency, learning, and collaboration. You'll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

Help Desk Support

Posted 1 day ago

Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. We come together to support missions with innovation and teamwork. Role includes frontline IT support, internal communication, and collaboration with vendors to maintain service quality.

Location: Makati City; Pay: up to Php38,000; Benefits and growth opportunities listed.

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