IT Technical Administrator

IT Technical Administrator page is loaded## IT Technical Administratorlocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R11411We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**Acquire BPO** is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, servicing clients globally from **Australia, the Dominican Republic, the Philippines, and the United States**. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.Our employee value proposition—**“Come for a career, stay for the fun”**—underscores our commitment to a vibrant, inclusive, and engaging work environment.* Yearly Kick-Off Parties with major giveaways* Get recognized through our ‘Value Awards’* Grow your career – yes, we love to promote internally* Do meaningful work and collaborate with the best* 900 promotions given each year* 2,700+ leadership training courses### ### **Key Responsibilities**As a **Technical Administrator**, you’ll serve as the first line of defense in technical support by handling tickets, providing administrative assistance, and supporting the IT team with system monitoring and troubleshooting tasks. This role requires coordination, documentation, and proactive problem-solving.* Answer tech support calls and create support tickets with accurate issue details* Provide initial troubleshooting support for hardware, software, VoIP, and other end-user systems* Monitor IT support inboxes and system alerts; log and escalate incidents when needed* Schedule remote support sessions and maintenance with internal teams or vendors* Review logs, website activity, and support emails to identify issues and assign tasks* Prepare weekly summaries and technical activity reports* Maintain accurate records using IT ticketing systems* Support routine maintenance of IT infrastructure including PCs, printers, and phones* Monitor dashboards (e.g., Zabbix) for system performance and raise flags as needed* Participate in internal team huddles to share updates on open tickets and vendor status* Ensure confidentiality and compliance with security and IT policies### **What You’ll Bring*** At least 2 years of experience in a help desk, IT admin, or tech support role* Strong communication skills in English (written and verbal)* Proficiency in Microsoft Office Suite, VoIP platforms, and business applications* Working knowledge of IT ticketing systems and basic monitoring tools (e.g., Zabbix)* Demonstrated ability to troubleshoot common hardware and software issues* Organized and detail-oriented with a strong sense of urgency and accountability* Willingness to work PST (Los Angeles) hours* Stable internet connection for remote setup* IT support certifications are a plus (e.g., CompTIA, Microsoft, ITIL)### **What Success Looks Like*** Timely and accurate logging of tickets and updates* Effective resolution of Level 1 technical issues* Improved response time and escalation processes* Clean, up-to-date support documentation* High satisfaction from internal users and tech partners### **Our Core Values*** **Collaboration** – Brilliant jerks can be brilliant elsewhere* **Impact** – Do, get it done, create impact* **Passion** – Be positive, bring passion and energy* **Transparency** – A transparent team can help each other**Join the A-Team and experience the A-Life**Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 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