Costumer Service Representative Health Care Account
4 weeks ago
Costumer Service Representative Health Care Account
Location: Quezon City, National Capital Region, Philippines
OverviewWe are looking for compassionate and detail-oriented Customer Service Representatives to support our healthcare account in a dynamic BPO environment. You will assist members, providers, or policyholders by answering inquiries about healthcare benefits, claims, eligibility, billing, and more — while ensuring quality, accuracy, and empathy in every interaction.
Responsibilities- Respond to inbound calls, chats, or emails related to healthcare inquiries.
- Assist customers with benefits, claims status, authorizations, and account concerns.
- Explain insurance coverage, co-payments, and billing issues clearly.
- Document all customer interactions accurately in the system.
- Handle sensitive information with confidentiality and professionalism.
- Escalate complex issues to supervisors or support teams as needed.
- Meet performance metrics (AHT, quality, customer satisfaction, etc.).
Note: The original description did not specify formal qualifications. The role requires excellent communication, empathy, and accuracy in handling healthcare-related inquiries in a BPO environment.
Seniority level- Entry level
- Full-time
- Other
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Quezon City, Philippines Metacom Full timeCostumer Service Representative Health Care
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