CSR Healthcare Account

3 weeks ago

Quezon City, Philippines Jocson College Inc. Full time
CSR Healthcare Account - Completed 2 years in College with 6 months BPO Experience Sagility

National Capital Region (NCR), Quezon City

  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required language(s): English.
Responsibilities

Fresh graduates are also welcome to apply We offer a competitive salary package and guaranteed 14th month pay. Apply now

Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

Manipulate systems and escalate issues to the appropriate personnel for final resolution

Adheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to Excellence

Additional Requirements

Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment

Fully vaccinated and willing to report onsite

Available ASAP

Additional Info
  • Salary between PHP 19,000.00 and PHP 23,000.00
  • Location: Quezon City, National Capital Region (NCR).
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