
(native Japanese) Chat Support Consultant, crypto
5 days ago
Overview Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company’s trading platform and general market conditions Understand customers’ needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role Native Japanese and strong English proficiency (minimum B2; C1 preferred) At least 6–12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem-solving skills Proof validation skills or payment/banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice. #J-18808-Ljbffr
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Southern Manila District, Philippines SupportYourApp Full timeOverview (Native Chinese) Chat Support Consultant, crypto (Remote) Join our dynamic trading platform redefining the crypto trading experience. Be part of a multicultural and multilingual environment while enjoying a home office. This role focuses on delivering high-quality customer support for crypto trading in a fast-paced setting. What you will do Provide...
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Eastern Manila District, Philippines SupportYourApp Full timeOverview (Chinese and English) Customer Support Consultant, crypto (remote) Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do...
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Southern Manila District, Philippines SupportYourApp Full timeOverview Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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Southern Manila District, Philippines SupportYourApp Full timeOverview Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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Crypto Video Editor and Animator
7 days ago
Southern Manila District, Philippines Nima Labs Inc Full timeOverview Token Metrics is seeking a talented Video Editor and Animator to join our team. You will arrange, assemble, and process recorded and stock footage into seamless, engaging videos that align with the director’s vision and project goals. Success in this role means producing dynamic, audience-appropriate content that expands our market reach and...
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Crypto Data
2 weeks ago
Southern Manila District, Philippines Element Ops Full timeWe’re looking for a hungry and analytical Crypto Data & Operations Specialist to join a fast-growing investment and advisory team. In this role, you’ll work across investment and advisory products, helping the team analyze data, identify trends, and improve processes. This position is ideal for someone who enjoys solving problems, staying organized, and...
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Support Specialist
3 weeks ago
Capital District, Philippines Wingz PH Full timeOverview Hiring Filipino and Philippine-based professionals only! Wingz is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). Visit our website: Job Summary: We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can...
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Workday Certified Time and Absence Consultant
4 weeks ago
Capital District, Philippines Intecrowd Full timeFounded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient integration designs and rapid deployment strategies. We develop maintainable solutions and provide support for...
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B2B Visual Content
2 weeks ago
Capital District, Philippines Value Va Full timeOverview VALUE Virtual Assistants is part of Bright Business Acceleration Inc., a Japanese-owned Filipino company. We specialize in business management consulting, offering strategic solutions and virtual assistance to help businesses worldwide improve operations and achieve growth. Position B2B Visual Content & Social Media Marketing Manager Duties and...
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Capital District, Philippines Magic Full timeOverview Magic Taguig, National Capital Region, Philippines Location: Philippines Compensation: $7.00 / hour Department: Support & Leadership About the Client: Our client is a US-based online education company serving K–12 and test-prep students and their families worldwide. They deliver live, small-group and 1:1 classes led by expert instructors,...