(Native Chinese) Chat Support Consultant, crypto

3 weeks ago

Southern Manila District, Philippines SupportYourApp Full time

Overview (Native Chinese) Chat Support Consultant, crypto (Remote) Join our dynamic trading platform redefining the crypto trading experience. Be part of a multicultural and multilingual environment while enjoying a home office. This role focuses on delivering high-quality customer support for crypto trading in a fast-paced setting. What you will do Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company\'s trading platform and general market conditions Understand customers\' needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role Native Chinese and strong English proficiency (minimum B2; C1 preferred) At least 6-12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem-solving skills Proof validation skills or payment/banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and Perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr

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